Remote Service Desk Analyst (2nd/3rd Shift)

TEKsystems; Cleveland (OH); Remote; USD 2,755,000 - 3,168,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision insurance

401(k) Retirement Plan

Life Insurance

Short & Long-term disability

Health Spending Account (HSA)

Transportation benefits

Time Off / PTO

Job summary

TEKsystems is seeking a Service Desk Analyst for a fully remote contract role based out of Cleveland, OH. The position focuses on troubleshooting networking, POS systems, and end-user technology in a high-volume 24/7 environment.

Ideal candidates have 3+ years in help desk or service desk roles, strong Windows/Linux/M365 troubleshooting, and excellent communication. Training is 4–6 weeks, with shift options on 2nd and 3rd shifts after training.

Qualifications

• At least 3 years of help desk or service desk experience.
• Strong troubleshooting across Windows, Linux and Microsoft 365.
• Excellent communication and customer interaction skills.
• Experience supporting networks, Cisco technologies, and retail technology is preferred.

Responsibilities

• Handle inbound support calls in a fast-paced 24/7 environment.
• Troubleshoot and resolve Level 1 issues; assist Level 2 investigations.
• Escalate complex incidents as needed and document activity in the ticketing system.
• Support non-technical users by phone and manage multiple tickets confidently.

Skills

Help desk experience

Networking troubleshooting

POS systems experience

Windows/Linux environment

Excellent communication

Tools

ServiceNow

Job description

TEKsystems is seeking a Service Desk Analyst for a fully remote contract role based out of Cleveland, OH. The position focuses on troubleshooting networking, POS systems, and end-user technology in a high-volume 24/7 environment.

Ideal candidates have 3+ years in help desk or service desk roles, strong Windows/Linux/M365 troubleshooting, and excellent communication. Training is 4–6 weeks, with shift options on 2nd and 3rd shifts after training.