Remote IT Helpdesk & Network Support Specialist II

Computer Task; Northern (KY); Remote; USD 29,000 - 34,000; Full time

Job summary

CTG, a Cegeka company, is hiring a remote IT Help Desk Consultant to resolve escalated issues across Windows OS, Microsoft 365, remote access, and network connectivity from anywhere in the USA.

The role supports 2nd or 3rd shift and requires strong communication skills, documentation, and independent work from a quiet home office. Certifications are preferred and prior service desk experience is expected.

Qualifications

• 2–5 years in service desk or related IT roles (hardware/software/network).
• Experience troubleshooting escalated incidents and complex issues.
• Experience with account/access management and Microsoft 365 environments preferred.

Responsibilities

• Resolve escalated technical issues involving hardware, software, Windows OS, Microsoft 365, remote access, and network connectivity.
• Perform account and access management, including onboarding, offboarding, permissions, and related support tasks.
• Serve as escalation point for technicians, providing guidance on complex issues and troubleshooting best practices.
• Troubleshoot and resolve most technical issues independently while escalating when required.
• Analyze recurring incidents and work with team to identify root causes and improvements.
• Maintain accurate documentation of incidents, resolutions, procedures, and technical solutions.
• Support workflow improvements and initiatives to enhance service quality and client satisfaction.
• Maintain professional communication with clients, technicians, and internal teams.

Skills

Windows OS troubleshooting

Microsoft 365

Remote access

Account provisioning

Analytical problem-solving

Remote work independence

Education

High school diploma

IT certifications preferred

CompTIA Network+ / Microsoft 365 Endpoint Administrator preferred

Tools

Microsoft 365

Windows admin tools

Job description

CTG, a Cegeka company, is hiring a remote IT Help Desk Consultant to resolve escalated issues across Windows OS, Microsoft 365, remote access, and network connectivity from anywhere in the USA.

The role supports 2nd or 3rd shift and requires strong communication skills, documentation, and independent work from a quiet home office. Certifications are preferred and prior service desk experience is expected.