Remote Help Desk Technician - 2nd Shift (Windows & Mac)

Sentinel Technologies; Downers Grove (IL); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Paid time off

Job summary

Sentinel Technologies is seeking a customer-focused 2nd Shift Help Desk Support Technician to provide remote technical support and issue resolution for a diverse client base. You will troubleshoot end-user hardware, software, OS, mobile devices, and cloud-based issues across Windows and macOS, while delivering exceptional customer service.

Ideal candidates have 1–3+ years of Help Desk experience, strong ServiceNow and ITSM knowledge, and the ability to multitask in a fast-paced MSP environment.

Qualifications

• 1-3+ years of Help Desk/Technical Support experience.
• Experience supporting Windows 10/11, Active Directory, Entra ID (Azure AD).
• Hands-on macOS (iMacs/MacBooks) and iOS/Android support.
• Experience with MDM, MFA, and endpoint deployment tech (Intune, Autopilot, SCCM).
• Knowledge of patch management, endpoint security, remote support best practices.
• Experience using ITSM and remote tools (ServiceNow, Kaseya, JAMF, Teams, Webex).
• Strong written and verbal communication with attention to detail.

Responsibilities

• Provide remote technical support and issue resolution for a diverse client base.
• Troubleshoot hardware, software, OS, and mobile device issues across Windows and macOS.
• Manage ServiceNow tickets and coordinate with teams to ensure timely resolutions.

Skills

Help desk experience

Windows 10/11

macOS support

Active Directory / Entra ID

MDM / Intune / Autopilot / SCCM

ITSM tools (ServiceNow)

Mobile devices (iOS/Android)

Communication skills

Driver's license

Tools

ServiceNow

Kaseya

JAMF

Microsoft Teams

Webex

Job description

Sentinel Technologies is seeking a customer-focused 2nd Shift Help Desk Support Technician to provide remote technical support and issue resolution for a diverse client base. You will troubleshoot end-user hardware, software, OS, mobile devices, and cloud-based issues across Windows and macOS, while delivering exceptional customer service.

Ideal candidates have 1–3+ years of Help Desk experience, strong ServiceNow and ITSM knowledge, and the ability to multitask in a fast-paced MSP environment.