Helpdesk Support Specialist

TEKsystems; Cleveland (OH); Remote; USD 2,755,000 - 3,168,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision insurance

401(k) Retirement Plan

Life Insurance

Short & Long-term disability

Health Spending Account (HSA)

Transportation benefits

Time Off / PTO

Job summary

TEKsystems is seeking a Service Desk Analyst for a fully remote contract role based out of Cleveland, OH. The position focuses on troubleshooting networking, POS systems, and end-user technology in a high-volume 24/7 environment.

Ideal candidates have 3+ years in help desk or service desk roles, strong Windows/Linux/M365 troubleshooting, and excellent communication. Training is 4–6 weeks, with shift options on 2nd and 3rd shifts after training.

Qualifications

• At least 3 years of help desk or service desk experience.
• Strong troubleshooting across Windows, Linux and Microsoft 365.
• Excellent communication and customer interaction skills.
• Experience supporting networks, Cisco technologies, and retail technology is preferred.

Responsibilities

• Handle inbound support calls in a fast-paced 24/7 environment.
• Troubleshoot and resolve Level 1 issues; assist Level 2 investigations.
• Escalate complex incidents as needed and document activity in the ticketing system.
• Support non-technical users by phone and manage multiple tickets confidently.

Skills

Help desk experience

Networking troubleshooting

POS systems experience

Windows/Linux environment

Excellent communication

Tools

ServiceNow

Job description

Description: Training: Monday-Friday, 8:00 AM-4:30 PM EST for 4-6 weeks. After training, openings are available on 2nd Shift (Tuesday-Saturday, 4:00 PM-12:30 AM EST) and 3rd Shift (Sunday-Thursday, 12:00 AM-8:30 AM EST) .

Our client is seeking a Service Desk Analyst to support a fast-paced 24/7 technical support environment. This role is heavily focused on troubleshooting networking, POS systems, and end-user technology issues rather than basic password resets. Support is provided to both corporate users and retail locations, with common issues involving network connectivity, point-of-sale systems, credit card readers, receipt printers, Windows and Linux operating systems, and other business-critical technologies.

The Service Desk Analyst will handle inbound support calls, troubleshoot and resolve Level 1 issues, assist with Level 2 investigations, elevate complex incidents as needed, and document all activity within the ticketing system. Candidates should be comfortable supporting non-technical users over the phone, managing multiple tickets, and working in a high-volume environment.

Qualified candidates will have at least 3 years of help desk, service desk, or customer support experience, strong troubleshooting skills in Windows, Linux, and Microsoft 365 environments, and excellent communication abilities. Experience supporting networks, Cisco technologies, ServiceNow, retail technology, POS systems, or a Network Operations Center (NOC) environment is highly preferred.

This is a collaborative team environment with dedicated shift leads available for support and escalation assistance. The ideal candidate enjoys problem-solving, customer interaction, and technical troubleshooting in a 24/7 support setting.

Job Type & Location

This is a Contract position based out of Cleveland, OH.

Pay And Benefits

The pay range for this position is $20.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Cleveland, OH.

Application Deadline

This position is anticipated to close on Oct 27, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe, Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall have among to subject to criminal and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, va, and final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.