Remote Service Coordinator | Scheduling & Customer Care

New Era Technology; United States; Remote; USD 33,000 - 34,000; Full time

Benefits offered by this job

Full Benefits

Medical

Vision

401K match

7 company holidays + generous PTO

Job summary

New Era Technology is seeking a Service Coordinator to manage and optimize work orders, ensuring timely delivery and high-quality service in a fast-paced environment. You will coordinate planning, scheduling, and communications with customers, technicians, and operations teams.

Ideal candidates have 1+ year of customer service experience, strong English communication skills, and proficiency with Outlook, Excel, and ConnectWise.

Qualifications

• High School diploma or equivalent required.
• At least 1 year of customer service experience preferred.
• Strong communication and relationship-building skills.
• Proficient in Outlook, Excel and ticketing software.

Responsibilities

• Receive and schedule work orders using company tools and systems.
• Review orders for completeness and plan based on priority and resources.
• Maintain and communicate order status from dispatch to close-out.
• Document progress and issues in ticketing software.
• Ensure adherence to SLAs and KPIs.
• Participate in weekly operations meetings and ensure policy compliance.

Skills

Customer service

Communication

Scheduling

Problem solving

Teamwork

Outlook

Excel

Access

Word

ConnectWise

Education

High School diploma or equivalent

Tools

Outlook

ConnectWise

Ticketing software

Excel

Job description

New Era Technology is seeking a Service Coordinator to manage and optimize work orders, ensuring timely delivery and high-quality service in a fast-paced environment. You will coordinate planning, scheduling, and communications with customers, technicians, and operations teams.

Ideal candidates have 1+ year of customer service experience, strong English communication skills, and proficiency with Outlook, Excel, and ConnectWise.