Remote IT Dispatch Coordinator

Jobgether; United States; Remote; USD 45,000 - 50,000; Full time

Benefits offered by this job

Fully remote work

Healthcare benefits

401(k) plan with company match

Paid time off

Professional development reimbursement

Job summary

Jobgether is seeking a remote Helpdesk Dispatch Specialist in the United States to manage high volumes of service requests via phone and chat. You will triage tickets in ConnectWise, assign resources to technicians, and ensure SLAs are met.

The role requires strong customer service skills, reliability, and the ability to work PT hours. The successful candidate will monitor recurring issues, maintain clear ticket notes, and collaborate with service desk teams.

Qualifications

• /Requirements/ includes: High school diploma or equivalent.
• /Requirements/ 2+ years in customer service, dispatching, project coordination, or related field.
• /Previous experience in call center, dispatch center, MSP, or IT support is preferred.
• /Experience with MSP dispatching or IT service coordination is desirable.
• /Familiarity with ConnectWise or similar ticketing platforms is strongly preferred.
• /Ability to assess incidents quickly, prioritize requests, and assign resources.
• /Strong customer service and professional communication skills.
• /Proficient in Microsoft Office (Outlook, Excel, Word).
• /Excellent organizational and time-management abilities.
• /Ability to work independently and improve workflows.
• /Interpersonal skills for client relationships.
• /Spanish bilingual preferred.
• /Must have Android or iOS smartphone and reliable home office setup.
• /Availability Monday–Friday 8:00 AM–5:00 PM PT.

Responsibilities

• Manage high volumes of service requests via phone and online chat.
• Review tickets in ConnectWise, remove spam, and document categorization.
• Perform initial ticket triage and clarify details for technicians.
• Assign and schedule tickets based on urgency, availability, and SLAs.
• Communicate response times and updates to clients.
• Follow security procedures and obtain approvals when required.
• Monitor recurring requests and escalate patterns.
• Assist with basic IT tasks like password resets and group changes.
• Conduct follow-up calls for positively rated tickets and gather feedback.
• Forecast workload, including after-hours coverage, for staffing decisions.
• Prepare schedules for coverage, on-call resources, and team meetings.
• Maintain accurate client information and ticket notes.

Skills

Customer service

Communication

Time management

Multitasking

Spanish bilingual

Education

High school diploma

Tools

ConnectWise

Job description

Jobgether is seeking a remote Helpdesk Dispatch Specialist in the United States to manage high volumes of service requests via phone and chat. You will triage tickets in ConnectWise, assign resources to technicians, and ensure SLAs are met.

The role requires strong customer service skills, reliability, and the ability to work PT hours. The successful candidate will monitor recurring issues, maintain clear ticket notes, and collaborate with service desk teams.