DRP Claims & Service Center Specialist

Sedgwick; Georgia; Hybrid; USD 36,000 - 48,000; Full time

Job summary

Sedgwick is hiring for a DRP Service Center Specialist in Georgia. The role supports customer service representatives by providing claims information, tracking trends, and assisting in developing action plans.

You will help in data collection, direct work assignments, and communicating with claimants and clients to ensure timely processing. Ideal candidates have at least two years in a call center or customer service setting, strong communication, and proficiency with MS Office.

Qualifications

• Customer service experience required; strong communication skills.
• Proficient with MS Office; able to multitask and stay organized.
• Two years call center or customer service experience preferred.

Responsibilities

• Track trends and assist in corrective actions.
• Support cross-functional teams as needed.
• Assist in gathering/distributing customer surveys and feedback.
• Direct workflow and workload assignments for the team.
• Explain the claims process to claimants by phone or written communication.
• Inform claimants of required documentation and status and timelines.
• Support a quality service culture within the team.
• Serve as a customer liaison to resolve application-related issues.

Skills

Customer Service

Communication Skills

Microsoft Office

Team Collaboration

Organizational Skills

Interpersonal Skills

Deadline Management

Education

HS diploma or GED

Associate degree preferred

Tools

Microsoft Office

Job description

Sedgwick is hiring for a DRP Service Center Specialist in Georgia. The role supports customer service representatives by providing claims information, tracking trends, and assisting in developing action plans.

You will help in data collection, direct work assignments, and communicating with claimants and clients to ensure timely processing. Ideal candidates have at least two years in a call center or customer service setting, strong communication, and proficiency with MS Office.