Claims Center Support Specialist

Sedgwick Claims Management Services Ltd; Georgia; Hybrid; USD 32,000 - 42,000; Full time

Job summary

Sedgwick is seeking a Service Center Associate to support the customer service claims workflow. The role focuses on accurate data entry, timely assignment of claims, and effective customer communication to resolve issues.

The position emphasizes a reliable team player with strong communication and organizational skills, contributing to a high-quality service environment and adherence to schedules.

Qualifications

• Education: High school diploma or GED required.
• Experience: 1 year of clerical or customer service experience preferred.

Responsibilities

• Assigns new claims to the appropriate claims handler.
• Enters verbal and written application information into the claims management system.
• Contacts the customer by telephone, written correspondence and/or the claims system regarding documentation and status.
• Communicates clearly with the customer about all aspects of the claims process.
• Participates in and maintains a quality service culture within the Customer Service Team.
• Attendance during scheduled work hours is required.

Skills

Excellent communication

PC literacy

Customer service

Organizational skills

Interpersonal skills

Team player

Performance competencies

Written communication

Education

High school diploma or GED

Job description

Sedgwick is seeking a Service Center Associate to support the customer service claims workflow. The role focuses on accurate data entry, timely assignment of claims, and effective customer communication to resolve issues.

The position emphasizes a reliable team player with strong communication and organizational skills, contributing to a high-quality service environment and adherence to schedules.