Claims Support Specialist

Sedgwick; Georgia; On-site; USD 35,000 - 42,000; Full time

Job summary

Sedgwick in Georgia is seeking a Service Center Associate to expedite the claims application process and serve as a liaison for customers, guiding them to the correct contact person.

This entry-level role requires strong communication, basic computer skills, and the ability to work in a team to meet deadlines. Non-exempt position with standard hours and opportunities to grow within the company.

Qualifications

• High school diploma or GED required.
• One year of clerical or customer service experience preferred.
• Excellent oral and written communication.

Responsibilities

• Assigns new claims to the appropriate claims handler.
• Enters verbal and written application information into the claims management system.
• Contacts the customer by telephone, written correspondence and/or the claims system regarding documentation required to process a claim, required time frames and claim status.
• Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.
• Participates in and maintains a quality service culture within the Customer Service Team.
• Attendance during scheduled work hours is required.

Skills

Excellent communication

Team player

Organizational skills

Customer service

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Sedgwick in Georgia is seeking a Service Center Associate to expedite the claims application process and serve as a liaison for customers, guiding them to the correct contact person.

This entry-level role requires strong communication, basic computer skills, and the ability to work in a team to meet deadlines. Non-exempt position with standard hours and opportunities to grow within the company.