Remote Senior Technical Account Manager Privileged Access

Ladders; United States; Remote; USD 110.000 - 130.000; Vollzeit

Benefits dieser Stelle

Professional development

Travel to client sites

Collaborative Customer Success team

Zusammenfassung

Ladders is seeking a Senior Technical Account Manager for enterprise clients to act as a trusted technical partner, driving value from privilege access and security solutions while bridging customer needs with internal teams.

You will lead onboarding, monitor customer health, coordinate with sales and support, surface product feedback, and travel to client sites as needed. Remote role for US-based candidates only; visa sponsorship not available.

Qualifikationen

• Experience with Privilege Access Management solutions such as CyberArk or BeyondTrust.
• Strong understanding of applications and infrastructure in large organizations.
• Ability to lead large technology projects across enterprise silos.
• Excellent written and verbal communication skills, especially for technical audiences.
• Comfortable engaging with senior stakeholders across divisions.
• Ability to manage multiple projects and responsibilities effectively.

Aufgaben

• Serve as a technical expert for the company's privilege access services.
• Act as a trusted advisor to ensure customer success with the company's solutions.
• Monitor customer health and communicate insights with sales and support teams.
• Deliver remote onboarding and training services for customers.
• Resolve high-priority issues impacting service delivery.
• Track bugs and product updates, advocating for customer needs with engineering.
• Conduct regular review sessions to validate configurations and designs.
• Document customer environments for efficient issue resolution.
• Coordinate early beta access programs for new releases.
• Travel to customer sites for business reviews and assessments.
• Maintain performance metrics through customer satisfaction surveys.
• Leverage internal relationships to expedite customer issue resolution.
• Develop executive reports summarizing customer situations and escalations.

Kenntnisse

Communication skills

Stakeholder management

Technical aptitude

Ausbildung

6+ years in Customer Success/Support roles

Tools

CyberArk

BeyondTrust

Jobbeschreibung

Ladders is seeking a Senior Technical Account Manager for enterprise clients to act as a trusted technical partner, driving value from privilege access and security solutions while bridging customer needs with internal teams.

You will lead onboarding, monitor customer health, coordinate with sales and support, surface product feedback, and travel to client sites as needed. Remote role for US-based candidates only; visa sponsorship not available.