Strategic Technical Account Manager – Privilege Access

Delinea; Northern (KY); Presencial; USD 85 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Healthcare insurance

Pension/retirement matching

Life insurance

Employee assistance program

Time off plans

Paid company holidays

Resumo da oferta

Delinea is seeking a Technical Account Manager to join our Customer Success team. You will act as a technical SME for Privilege Access services, guiding deployments, and driving enablement for enterprise customers.

Ideal candidates bring 6+ years in related roles, strong communication, and experience with large-scale technology projects. Travel to North American customer sites will be required, and familiarity with CyberArk or BeyondTrust is a plus.

Qualificações

• 6+ years in a role like Customer Success Manager, Helpdesk Manager, Support Engineer, or Sales Engineer.
• Understanding of enterprise applications, infrastructure, and processes integrated with Privilege Access Management.
• Experience with Delinea or other Privilege Access solutions (CyberArk, BeyondTrust) is a plus.
• Experience leading large technology projects across enterprise silos.
• Ability to manage multiple projects with minimal supervision.
• Strong written and verbal communication for technical audiences.

Responsabilidades

• Serve as a technical SME for Delinea's Privilege Access services and offerings.
• Be the trusted advisor to ensure deployment success and block resolutions.
• Monitor customer health and coordinate with regional teams.
• Deliver remote services including configuration, onboarding, and training.
• Proactively notify customers of changes impacting environments.
• Coordinate and oversee Early Beta Access for new releases.
• Prepare executive-facing reports summarizing updates and escalations.

Conhecimentos

Customer success

Technical advisory

Project leadership

Communication skills

Documentation

Problem solving

Ferramentas

Active Directory

Windows Server

Azure

AWS

UNIX/Linux

LDAP

PowerShell

Perl

Descrição da oferta de emprego

Delinea is seeking a Technical Account Manager to join our Customer Success team. You will act as a technical SME for Privilege Access services, guiding deployments, and driving enablement for enterprise customers.

Ideal candidates bring 6+ years in related roles, strong communication, and experience with large-scale technology projects. Travel to North American customer sites will be required, and familiarity with CyberArk or BeyondTrust is a plus.