Remote Senior Tech Support Engineer (LATAM)

Venon Solutions LLC

United States

Remote

USD 90,000 - 140,000

Full time

11 days ago

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Benefits offered by this job

Competitive USD salary

100% Remote Work

Independent Contractor contract

Job summary

Venon Solutions LLC is seeking a Senior Technical Support Engineer to join a dedicated support team. You will be the final escalation point for complex, high-visibility client issues, addressing SQL databases, REST/SOAP APIs, Linux environments, and enterprise integrations.

You will mentor Tier 2 analysts and help shape support processes and documentation. Responsibilities include advanced troubleshooting, knowledge base maintenance, and on-call support in a remote setting.

Qualifications

Bachelor's degree in Software Engineering, Information Technology, or a related field.
Advanced English (B2/C1).
6+ years of technical support, application troubleshooting, or systems engineering experience.
Strong SQL and relational database experience.

Responsibilities

Serve as the final escalation point for highly complex, visible client issues, applying expert-level judgment to drive resolution.
Provide advanced troubleshooting and support for data-driven applications, relational databases, networking protocols, APIs, Java, Linux, and enterprise technologies.
Act as a liaison during pre- and post-implementation phases to ensure technical readiness and customer satisfaction.
Collaborate with product, engineering, and support teams to address customer needs and drive scalable processes.
Provide mentorship to Tier 2 analysts and manage complex escalations.
Create and maintain technical knowledge base articles and best practices.