Remote Senior Tech Support Engineer, FinTech Integrations

Alkami; United States; Remote; USD 106,000 - 116,000; Full time

Benefits offered by this job

Remote-first environment

Unlimited paid time off

401(k) with employer match

Job summary

Alkami is seeking a Sr. Technical Support Specialist to be the primary contact for customers on assigned tickets and to mentor new team members.

You will investigate complex issues, perform root cause analysis, and work with Activation Engineers, Product, and Engineering to deliver reliable configurations for financial institutions. In a remote-first environment, you’ll configure backend settings, support third-party integrations, and create runbooks to grow the team's expertise while

Qualifications

• 5+ years of technical support or implementation experience.
• Experience performing bug/incident investigation and root cause analysis.
• Experience with relational databases and SQL dialects (e.g., Postgres, BigQuery).
• Excellent verbal and written communication skills, both internal and client-facing.
• Experience using browser console technologies such as Chrome dev tools.
• Ability to learn and understand complex software tools.

Responsibilities

• Configure and deploy backend settings for financial institutions using JSON and Postman.
• Collaborate with Activation Engineers to ensure configurations align with core integration requirements.
• Provide client-facing support when deep functional or technical expertise is required.
• Configure/update third-party integrations post-implementation.
• Collaborate with Product and Engineering to submit detailed enhancement requests and well-documented bug reports.
• Translate business requirements into scalable system configurations aligned with best practices.
• Mentor new Support Specialists and facilitate ongoing training (Office Hours).

Skills

Technical support

Implementation experience

Root cause analysis

SQL / Postgres

Communication skills

Problem solving

Learning agility

Tools

PostgreSQL

BigQuery

Chrome DevTools

JIRA

Job description

Alkami is seeking a Sr. Technical Support Specialist to be the primary contact for customers on assigned tickets and to mentor new team members.

You will investigate complex issues, perform root cause analysis, and work with Activation Engineers, Product, and Engineering to deliver reliable configurations for financial institutions. In a remote-first environment, you’ll configure backend settings, support third-party integrations, and create runbooks to grow the team's expertise while