Remote Senior TAM for SIEM and Security Analytics

Anomali; Redwood City (CA); Remote; USD 150,000 - 180,000; Full time

Job summary

Anomali seeks a Senior Technical Account Manager to join the US Customer Success team. You will own the customer adoption journey end-to-end, from onboarding to production use, pairing technical fluency with executive presence to build relationships with analysts, directors, and CISOs.

You will monitor usage, craft dashboards, advise on best practices, drive ROI, and coordinate with internal teams to maximize value and renewal opportunities.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field; 3+ years of relevant experience considered in lieu of degree.
• Experience presenting to and building trust with senior security leadership (Director/VP/CISO level), including running QBRs/ERs that connect technical adoption to business outcomes
• Customer-first attitude; a listener who is customer-oriented and attentive to their needs
• Proven 5+ years in a technical customer success, solutions engineering, sales engineering, or similar role, preferably in a SaaS or technology company with cybersecurity coverage (SOAR, SIEM, Firewalls, EDR/XDR, Security Controls & Logs)
• Significant experience in enterprise accounts, SecOps, and Threat Intel
• Expertise with at least one SIEM product (Splunk, QRadar, ArcSight, etc.) including implementation, configuration, integration and optimization
• Strong grasp of networking concepts and OS/log telemetry
• Experience in managing multiple stakeholders and projects at senior levels
• Critical thinker with problem-solving skills; works well under pressure
• Exceptional communication, presentation, and interpersonal skills; able to explain technical concepts to non-technical audiences
• Experience using Gainsight, Salesforce, and JIRA
• Willing to travel up to 25%
• The position is remote in the US; Bay Area candidates can hybrid at Redwood City HQ

Responsibilities

• Serve as a Platform power user and help customers succeed with the technology
• Own adoption lifecycle from onboarding to full production maturity; single accountable owner
• Plan and lead QBRs/EBRs with analysts and CISO-level stakeholders
• Identify expansion and renewal risk signals from usage and stakeholder relations
• Address customer technical requests; proactively resolve issues
• Provide advice and knowledge to ensure successful usage and adoption
• Manage customer expectations while holding them accountable
• Be customer advocate and internal champion
• Promote advocacy and track key account metrics for progress
• Engage with Onboarding Engineers and Technical Support for smooth transitions
• Collaborate with Engineering to resolve customer issues
• Partner with Sales to ensure exceptional customer experience
• Engage with Product Management to promote feature requests

Skills

Senior security leadership comms

Customer-first attitude

5+ years in technical CS/CS eng

Security tech domains: SOAR SIEM EDR/X

SIEM expertise

Networking fundamentals

Stakeholder management

Problem solving

High tempo / pressure tolerance

Excellent communication

Gainsight Salesforce Jira

Travel up to 25%

Education

Bachelor's degree in CS/Engineering or related field

3+ years of related experience in lieu of degree

Tools

Gainsight

Salesforce

JIRA

Job description

Anomali seeks a Senior Technical Account Manager to join the US Customer Success team. You will own the customer adoption journey end-to-end, from onboarding to production use, pairing technical fluency with executive presence to build relationships with analysts, directors, and CISOs.

You will monitor usage, craft dashboards, advise on best practices, drive ROI, and coordinate with internal teams to maximize value and renewal opportunities.