Remote Senior ServiceNow Architect – Platform & Integrations

Gainwell Technologies LLC; Ohio; Remote; USD 95,000 - 136,000; Full time

Benefits offered by this job

Remote work across the U.S.

Health benefits

401(k) employer match

Educational assistance

Leadership and technical development

Job summary

Gainwell Technologies is seeking an Advisor Information Systems Architect – ServiceNow to design, implement, and govern enterprise ServiceNow solutions. You will own platform architecture, drive CMDB health, and lead integrations with external systems, collaborating with cross-functional teams to align ITSM with business goals. Fully remote opportunity within the U.S.

with travel minimal. Qualifications include 5+ years in ITSM, 3+ years in ServiceNow development, and proficiency with REST/SOAP

Qualifications

• Bachelor’s Degree in Computer Science, Information Systems, Business Management, or a related discipline.
• 5+ years supporting ITSM processes.
• 3+ years hands-on experience with ServiceNow platform development and discovery tools.
• 3+ years designing and implementing integrations with third-party tools.
• 3+ years working with web technologies including JavaScript, HTML, XML, AJAX, CSS, REST/SOAP.

Responsibilities

• Lead the design and evolution of the ServiceNow platform architecture, ensuring alignment with enterprise standards and business needs.
• Define and enforce platform governance, including release management and security protocols.
• Provide architectural solutions for integrating third-party tools into the corporate ServiceNow instance.
• Design, document, and maintain the information architecture for the ServiceNow platform, ensuring it aligns with enterprise architecture and data governance standards.
• Lead the modeling and structuring of data within ServiceNow applications (ITSM, ITOM, CMDB, SAM, HAM, SecOps, VR, GRC, CSM).
• Partner with platform engineers, product owners, developers, and process owners to define data flows, integrations, and taxonomies
• Evaluate and enforce naming conventions, data standards, and reference models across the ServiceNow environment.
• Guide the optimization of CMDB health, data integrity, and relationship modeling (CI class structures)
• Partner with project managers, business analysts, and IT support teams to gather requirements and deliver scalable solutions.
• Ensure integration and development efforts align with the ServiceNow Platform team’s delivery expectations.
• Facilitate design authority meetings and provide consultative guidance to development teams.
• Develop and deliver SLA/KPI reports related to services and platform performance.
• Monitor CMDB data usage and provide training as needed.
• Drive continual improvement of ITSM processes and platform capabilities.

Skills

ITSM experience

ServiceNow development

Integrations

Web technologies (JavaScript/HTML/XML)

Education

Bachelor’s Degree in Computer Science/Information Systems/Business Management or related

Tools

Discovery tools

Job description

Gainwell Technologies is seeking an Advisor Information Systems Architect – ServiceNow to design, implement, and govern enterprise ServiceNow solutions. You will own platform architecture, drive CMDB health, and lead integrations with external systems, collaborating with cross-functional teams to align ITSM with business goals. Fully remote opportunity within the U.S.

with travel minimal. Qualifications include 5+ years in ITSM, 3+ years in ServiceNow development, and proficiency with REST/SOAP