Remote Senior Service Desk Technician III

Ntiva, Inc.; Washington (District of Columbia); À distance; USD 70 000 - 76 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision

401k with company match

Life Insurance

Disability coverage

HSA / PPO options

Employee Assistance Program

Education Reimbursement

Referral bonuses

Career advancement tracks

Résumé du poste

Ntiva, Inc. is seeking a Service Desk Technician III to support remote clients across the United States. You will manage and resolve elevated tickets, perform root-cause analysis, and ensure timely resolutions while maintaining high-quality customer care.

Strong documentation and communication are essential. The ideal candidate has 3–5 years IT experience, robust networking, Windows Server/AD, Microsoft 365, and virtualization knowledge.

Qualifications

• 3–5 years IT experience, including Tier 2 or equivalent
• Strong networking skills, firewalls/VLANs, TCP/UDP understanding
• Experience with Windows Server, AD, DNS, DHCP, and group policy
• Knowledge of Microsoft 365, Exchange, and collaboration tools
• Familiarity with virtualization (VMware/Hyper-V) and cloud platforms

Responsabilités

• Manage and resolve elevated client tickets from Tier 2 or 3
• Maintain accurate ticket records in ConnectWise Manage
• Perform root-cause analysis and implement long-term solutions
• Coordinate software upgrades and system improvements
• Document SOPs and update client infrastructure documentation
• Ensure security and compliance best practices are followed
• Mentor teammates and contribute to team goals
• Support multiple clients with varied complexity

Connaissances

Tier 2 Support

Tech Troubleshooting

Customer Communication

Documentation

Time Management

Formation

Bachelor's Degree

Outils

ConnectWise Manage

Datto RMM

Active Directory

DNS/DHCP

Description du poste

Ntiva, Inc. is seeking a Service Desk Technician III to support remote clients across the United States. You will manage and resolve elevated tickets, perform root-cause analysis, and ensure timely resolutions while maintaining high-quality customer care.

Strong documentation and communication are essential. The ideal candidate has 3–5 years IT experience, robust networking, Windows Server/AD, Microsoft 365, and virtualization knowledge.