Senior Remote Service Desk Technician III

Ntiva Branding; McLean (VA); Remote; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental and Vision coverage

401k with company match

Education Reimbursement

Employee Referral Program

PTO

Promotional opportunities

Job summary

Ntiva seeks an experienced Service Desk Technician III to manage escalated tickets, perform advanced troubleshooting, and uphold high-quality client support. The role emphasizes rapid resolution, precise documentation, and security-conscious operations within a fast-paced MSP setting.

Candidates should have 3–5 years of IT experience, solid Microsoft and virtualization skills, and a customer-focused mindset.

Qualifications

• 3-5 years of overall IT experience with Tier 2 support or equivalent.
• Experience supporting Microsoft environments including Windows Desktop/Server, AD, DNS, DHCP, and GPOs.
• Hands-on with virtualization and cloud technologies (VMware ESXi, Hyper-V, Azure).
• Strong documentation, ticketing, and customer-focused communication skills.

Responsibilities

• Manage and resolve elevated client service tickets from Tier 2 or Tier 3 as needed.
• Maintain accurate ticket records using ConnectWise Manage.
• Troubleshoot complex client issues with root-cause analysis and long-term fixes.
• Perform software upgrades and address configuration gaps in client environments.
• Ensure adherence to security standards and industry best practices.

Skills

English proficiency

IT troubleshooting

Customer engagement

Education

Bachelor’s Degree in Computer Science

Tools

ConnectWise Manage

VMware ESXi

Hyper-V

Azure

Windows Server

Active Directory

DNS

DHCP

Job description

Ntiva seeks an experienced Service Desk Technician III to manage escalated tickets, perform advanced troubleshooting, and uphold high-quality client support. The role emphasizes rapid resolution, precise documentation, and security-conscious operations within a fast-paced MSP setting.

Candidates should have 3–5 years of IT experience, solid Microsoft and virtualization skills, and a customer-focused mindset.