Senior Experience Design Strategist

Snow Companies; New York (NY); On-site; USD 80,000 - 110,000; Full time

Job summary

A leading firm in experience design is seeking a Senior Experience Design Strategist in New York, NY. You will craft innovative, human-centered design solutions to drive business results and enhance user satisfaction. This role requires a deep understanding of user needs, with responsibilities including leading design sessions, developing strategic design briefs, and creating service blueprints. A Bachelor's degree in a relevant field and 3+ years of experience are essential. The position offers a competitive salary between $80,000 and $110,000 annually.

Qualifications

• 3+ years of experience in Experience Design Strategy, Service Design, and Customer Experience.
• Certificate in service design, design strategy, or UX is a plus.
• Strong storytelling skills to generate empathy and clarify complex ideas.

Responsibilities

• Design and build patient support programs and services.
• Develop strategic briefs and user research plans.
• Lead cross-functional teams in ideation sessions.
• Provide strategic direction for product and service prototypes.
• Create service blueprints and experience maps.

Skills

Experience Design Strategy

Creative problem-solving

Storytelling

Design psychology knowledge

User research

Education

Bachelor's or advanced degree in relevant field

Job description

As a Senior Experience Design Strategist, you'll be a visionary leader, crafting innovative and human-centered design solutions that drive business results and delight users. With a deep understanding of user needs and behaviors, you'll develop strategic design recommendations that inform product, service, and experience development, leveraging design thinking and creativity to tackle complex business challenges.

A Day in the Life

• Design and build patient support programs and services, auditing existing products and services to identify opportunities for innovation and improvement.
• Develop strategic briefs, user research plans, and design session plans to inform the design of new programs, products, and services.
• Lead cross-functional teams in brainstorming and ideation sessions, using design methodology to frame problems, identify solutions, and develop product and service value propositions.
• Provide strategic direction for product and service prototypes, mapping customer interactions and using storytelling to articulate design solutions from the user perspective.
• Apply design psychology principles to inform strategic recommendations.
• Create service blueprints, experience maps, and other design artifacts to visualize and communicate the design solution.

What You Will Need

• Bachelor's degree or advanced degree in Service Design, Engineering, User Experience, Strategic Design, or related field, with a certificate in service design, design strategy, or UX a plus.
• 3+ years of experience in Experience Design Strategy, Service Design, and Customer Experience, with expertise in engineering services, product design, and visualization.
• Knowledge of design psychology, including the impact of perception on user experience, navigation, and utilization of products and services.
• Creative problem-solving skills, with the ability to think logically, be flexible, and collaborate effectively in a team environment.
• Strong storytelling skills, using narratives to depict experiences, generate empathy, and bring clarity to complex ideas.
• A curious and resourceful mindset, seeking to understand user needs and find innovative solutions.

$80,000 - $110,000 annually.

The salary range for this position is noted within this job posting. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations;tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.