Remote Service Designer — Journey & Experience Architect

Synergis; Atlanta (GA); On-site; USD 68,880 - 75,768; Part time

Benefits offered by this job

Long-term contract

Competitive hourly pay

Medical, dental, vision benefits

Job summary

A leading workforce solutions partner is seeking a Service Designer to improve customer and internal service experiences. The role involves mapping customer journeys and collaborating with cross-functional teams to drive service improvements. Ideal candidates have 5+ years in service design, strong facilitation skills, and experience with tools like Figma and Miro. This is a remote position offering $50–55/hr in a fast-paced environment.

Qualifications

• 5+ years of experience in Service Design or Strategy.
• Proven experience in delivering service blueprints and journey maps.
• Strong background in customer-facing experiences and internal process design.

Responsibilities

• Lead research to uncover customer pain points.
• Develop service blueprints and journey maps.
• Translate insights into actionable strategies.

Skills

Service Design

Experience Design

Stakeholder Management

Facilitation

Research

Tools

Figma

Miro

Adobe Suite

Job description

A leading workforce solutions partner is seeking a Service Designer to improve customer and internal service experiences. The role involves mapping customer journeys and collaborating with cross-functional teams to drive service improvements. Ideal candidates have 5+ years in service design, strong facilitation skills, and experience with tools like Figma and Miro. This is a remote position offering $50–55/hr in a fast-paced environment.