Senior Business Applications Administrator

Okta; United States; On-site; USD 110,000 - 160,000; Full time

Job summary

The World's Identity Company is seeking a seasoned Senior Business Applications Administrator to own the Salesforce ecosystem and connected business applications. You will support GTM functions—Sales, Marketing, Customer Success, and CPQ—ensuring data integrity and peak user productivity.

In this role, you will serve as the escalation point for frontline teams, drive operational excellence, and harness AI tools to modernize incident triage and automate workflows across a global enterprise stack.

Qualifications

• 4+ years of hands‑on experience in business systems administration or technical application support within enterprise environments.

Responsibilities

• Triage, diagnose, and resolve Tier 2/3 incidents across Salesforce and connected enterprise applications with SLAs.
• Leverage AI platforms to accelerate root-cause analysis and automate support workflows.
• Provide real‑time operational readiness during month‑end and quarter‑end closes.
• Mentor frontline system administrators and support analysts.
• Manage user provisioning, security controls, workflows, custom objects, and reports/dashboards.

Skills

Salesforce Admin

Sales Cloud

Flow Builder

Data Loader

Security & SOX

Education

Bachelor's degree in Information Systems or related

Tools

ServiceNow

Jira Service Management

Gearset

Job description

**Secure Every Identity, from AI to Human

**Identity is the key to unlocking the potential of AI. the company secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

the company is The World's Identity Company. We free everyone to safely use any technology-anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.

At the company, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box-we are looking for lifelong learners and critical thinkers who can make us better with their unique experiences and drive.

Join our team! We're building a world where Identity belongs to you.

The Team

The Enterprise Technology - Agentic Operations team within the company's Technology, Data & Intelligence (TDI) organization delivers frontline and specialized business application support across the company's global enterprise tech stack. Our application landscape is centered on Salesforce and deeply integrated with best-of-breed enterprise platforms, including Clari, DocuSign, Outreach, LinkedIn Sales Navigator, ServiceNow, and Jira.

Our team plays a critical part in realizing the company's business outcomes by driving operational clarity, rapid problem resolution, and accountability. We actively empower the broader TDI organization in its core mission: to Accelerate the company's Scale and Growth through intelligent automation and resilient systems.

The Opportunity

We are seeking an experienced, proactive, and analytical Senior Business Applications Administrator to anchor the operational health, configuration, and continuous support of our Salesforce ecosystem and interconnected business applications.

In this role, you will support critical Go-To-Market (GTM) functions-spanning Sales, Marketing, Customer Success, and CPQ-ensuring system stability, data integrity, and peak user productivity. You will act as an escalation point for frontline support administrators, champion operational excellence, and actively harness cutting-edge AI technologies (such as Gemini, Claude, and proprietary internal AI tools) to modernize incident triaging and drive automated operational workflows.

Duties & Responsibilities

*Operational Support & Incident Management*

• Advanced Incident Resolution: Triage, diagnose, and resolve Tier 2/3 incidents across Salesforce and connected enterprise applications in alignment with strict response and resolution SLAs.

• AI-Augmented Operations: Leverage generative AI platforms (Gemini, Claude, and internal custom AI assistants) to accelerate root-cause analysis, automate repetitive support workflows, and optimize ticket triage.

• Critical Period Support: Provide dedicated operational readiness and real‑time support during high‑stakes business periods, including fiscal month‑end and quarter‑end close cycles.

• Frontline Mentorship: Serve as an escalation partner and technical mentor to frontline system administrators and support analysts.

*System Administration & Ecosystem Health*

• Configuration & Maintenance: Manage user provisioning, security controls (profiles, roles, permission sets), workflow automations (Flows), custom objects, page layouts, and reports/dashboards.

• Integration Oversight: Maintain data flow and operational health between Salesforce and third‑party SaaS platforms (e.g., Clari, DocuSign, Outreach, ServiceNow).

• Release & Change Management: Execute change sets, sandbox seeding, regression testing, and production deployments following structured release management methodologies.

*Governance, Compliance & Documentation*

• Security & Compliance: Ensure all system changes and administrative practices strictly adhere to TDI security guidelines, data privacy standards, and SOX controls.

• Audit Readiness: Participate in periodic security and access reviews, proactively addressing vulnerabilities and compliance gaps.

• Knowledge Management: Author and maintain comprehensive standard operating procedures (SOPs), system runbooks, and self‑service knowledge base articles for global enterprise support teams.

Qualifications

• Experience: 4+ years of hands‑on experience in business systems administration or technical application support within enterprise environments.

• Salesforce Expertise: Strong administrative expertise in Salesforce Sales Cloud (configuration, Flow builder, permission management, data loader, reporting).

• Ecosystem & Tooling: Working knowledge of modern enterprise SaaS stacks, including ITSM tools (ServiceNow or Jira Service Management) and version control/release tools such as Gearset.

• Compliance & Governance: Solid understanding of enterprise governance frameworks, audit requirements, and SOX compliance procedures.

• Global Collaboration: Proven track record collaborating effectively with cross‑functional and distributed teams across multiple time zones.

• Communication & Problem‑Solving: Outstanding analytical troubleshooting abilities, active listening skills, and clear technical communication for both colleagues and business stakeholders.

Preferred Qualifications

• Certifications: Salesforce Certified Administrator, Advanced Administrator, or Platform App Builder.

• GTM & CPQ Familiarity: Hands‑on exposure to Salesforce CPQ, Billing, or common revenue architecture workflows.

• AI & Automation Enthusiasm: Experience incorporating LLM tooling (Gemini, Claude, custom GPTs) or workflow scripts into day‑to‑day administrative tasks to improve team efficiency.

• Education: Bachelor’s degree in Information Systems, Computer Science, Engineering, or equivalent practical experience.

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The the company Experience

• Supporting Your Well‑Being

• Driving Social Impact

• Developing Talent and Fostering Connection + Community

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in‑person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

the company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview pro