Remote Senior Sales Ops Specialist – Forecasting & CRM Leader

GuidePoint Security; Chicago (IL); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Remote work

Health insurance

Dental insurance

Paid time off

Internet allowance

Retirement plan

Job summary

GuidePoint Security is seeking a Senior Sales Operations Specialist to support Regional Sales and Operations teams in a fast-paced environment. You will liaise with partners, AEs, accounting, and contracts to process orders and support new and renewal business.

You will manage Salesforce forecasting, generate quotes, and help optimize pipeline while staying current on GPS service offerings. Remote-friendly role with some travel and opportunities for growth.

Qualifications

• High School Diploma or GED required.
• Proven success in the Sales Operations Specialist role at GuidePoint Security.
• Prior experience in Customer Relationship Management (CRM) software required.
• Intermediate level experience with Microsoft Office and Internet Navigation.
• Technical sales, support, and outbound calling experience required.
• Self-motivated with the ability to prioritize and multitask.
• Outstanding attention to detail and commitment to follow-through.
• Solid Math skills with the ability to calculate margins/discounts, and percentages required.
• Demonstrates good judgment in analyzing information to make decisions that benefit GuidePoint Security.
• Strong written and verbal communication skills.
• Ability to work flexible work schedule required.
• Demonstrated willingness to learn and use AI-enabled tools.

Responsibilities

• Serve as a liaison between External Business Partners, Account Executives, Accounting and Contracts Departments to process and track orders.
• Support New and Renewal Business.
• Manage Salesforce.com for accurate forecast reporting.
• Generate quotes, track opportunities and process orders, using Salesforce.com.
• Suggest creative pricing and payment solutions balancing customer needs and pricing policies.
• Attend regional forecast calls and perform pipeline analysis to ensure forecast accuracy.
• Support the Sales Operations Leadership (SOL) team by fielding day-to-day questions from team members and providing general support for the SOS team.
• Assist Sales Directors and SOM with guiding new Account Executives through process and procedures at GPS.
• Work with SOL to maintain and improve process efficiency to enhance deliverables.
• Develop and retain product and industry knowledge, vendor resources, and GPS Security Service offerings.
• Promptly respond to internal and external inquiries.
• Other duties as assigned.
• Adhere to GuidePoint Security Core Values.

Skills

Customer communication

Multitasking

Self-motivation

Analytical thinking

Education

High School Diploma or GED

Tools

Salesforce

Microsoft Office

Job description

GuidePoint Security is seeking a Senior Sales Operations Specialist to support Regional Sales and Operations teams in a fast-paced environment. You will liaise with partners, AEs, accounting, and contracts to process orders and support new and renewal business.

You will manage Salesforce forecasting, generate quotes, and help optimize pipeline while staying current on GPS service offerings. Remote-friendly role with some travel and opportunities for growth.