Remote Senior Program Analyst - Observability & Agile Delivery

GovCIO; Carson City (NV); Remote; USD 62,000 - 80,000; Full time

Benefits offered by this job

EAP

Corporate Discounts

Learning & Development platform

Certification assistance

Referral Bonus Program

Internal Mobility Program

Pet Insurance

Flexible Work Environment

Job summary

GovCIO is seeking a Senior Program Analyst to support enterprise observability and logging services for critical federal operations. The role focuses on programmatic support, Agile delivery, and governance while coordinating with government customers and engineering teams.

Remote in the United States, with responsibilities spanning sprint execution, change management, requirements tracking, and operational reporting to sustain and modernize enterprise Splunk and Elastic services.

Qualifications

• Bachelor's with 2-5 years (or commensurate experience)
• SharePoint configuration and design
• Understand enterprise logging and cloud systems, identify gaps in training
• Excellent skills working with customers and stakeholders
• Experience supporting Agile teams, sprint planning, backlog management
• Experience using Jira, ServiceNow or similar tools
• Experience supporting change management and process-improvement activities
• Experience developing and maintaining SOPs, process docs, reports, artifacts
• Strong organizational, communication, and stakeholder coordination skills
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Teams)

Responsibilities

• Design and configure SharePoint site for stakeholders
• Coordinate training for Elastic usage
• Coordinate Agile sprint activities, standups, planning, retrospectives, backlog management
• Support development, review, refinement, tracking of user stories and work items
• Monitor program activities for alignment with schedules and requirements
• Support change management processes including infrastructure and application changes
• Collaborate with engineering to ensure deliverables are complete
• Develop and maintain SOPs, process docs, guides, artifacts
• Support operational reporting, metrics, dashboards, status reporting
• Assist with ServiceNow workflow management and onboarding/offboarding

Job description

GovCIO is seeking a Senior Program Analyst to support enterprise observability and logging services for critical federal operations. The role focuses on programmatic support, Agile delivery, and governance while coordinating with government customers and engineering teams.

Remote in the United States, with responsibilities spanning sprint execution, change management, requirements tracking, and operational reporting to sustain and modernize enterprise Splunk and Elastic services.