Remote Senior Product Manager, Payments & Checkout

FuturHealth; San Francisco (CA); Remote; USD 175,000 - 185,000; Full time

Benefits offered by this job

Fully remote work policy

Unlimited PTO

13 company holidays + floating holiday

Paid parental leave (US)

Job summary

FuturHealth is seeking a Senior Product Manager to own the payments and checkout experience end-to-end in San Francisco. You will drive the roadmap for patient payments, manage the billing infra health, and work closely with engineering, data, growth, and CX teams to ship features and optimize performance.

This high-autonomy role emphasizes strategy, vendor management, and monitoring metrics like auth rates, rebill success, and checkout conversion in a lean health-tech environment.

Qualifications

• 5+ years in product management within payments, billing, or checkout.
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Responsibilities

• Own payments product roadmap—prioritize, scope, and ship improvements to checkout, subscription billing, upsell/downsell flows, and payment method expansion.
• Define and track success metrics (checkout conversion, rebill auth rate, chargeback ratio, AOV) and use them to drive prioritization.
• Design and run A/B experiments on checkout and billing flows; interpret results and make ship/kill decisions.
• Write specs, coordinate cross-functional execution with engineering and design, and manage releases through QA and launch.
• Evaluate and recommend new payment methods, processors, and billing models based on business impact and implementation cost.
• Own the relationship with our payment orchestration platform (Gr4vy) and downstream processors—partner on features, routing optimization, and MID strategy.
• Manage processor onboarding, MID warm-up, and volume migration across acquiring banks.
• Coordinate with BNPL and alternative payment partners on integration, performance, and commercial terms.
• Monitor transaction success rates, rebill health, and chargeback ratios; surface trends and drive fixes before thresholds are hit.
• Own chargeback and dispute management: investigate root causes, coordinate responses, and implement preventative measures.
• Resolve complex billing escalations from CX, working cross‑functionally with engineering, finance, and compliance.
• Maintain and improve operational runbooks, billing policies, and escalation procedures.
• Build and maintain dashboards and reports (Looker, BigQuery) to communicate payments health and feature impact to stakeholders.
• Partner with the data team on attribution, funnel analysis, and revenue reporting tied to payments changes.
• Deliver a weekly payments update to the broader team, synthesizing metrics, shipping activity, and upcoming priorities.

Skills

Payments domain

Data analysis

Cross-functional leadership

Experimentation

Tools

Looker

BigQuery

Gr4vy

Spreedly

Job description

FuturHealth is seeking a Senior Product Manager to own the payments and checkout experience end-to-end in San Francisco. You will drive the roadmap for patient payments, manage the billing infra health, and work closely with engineering, data, growth, and CX teams to ship features and optimize performance.

This high-autonomy role emphasizes strategy, vendor management, and monitoring metrics like auth rates, rebill success, and checkout conversion in a lean health-tech environment.