Remote Senior Process Improvement Analyst

System One, Inc.; Pensacola (FL); Hybrid; USD 65,000 - 90,000; Part time

Job summary

System One, Inc. is seeking a skilled Process Analyst for a contract hybrid role offering remote and onsite collaboration. The 40-hour week focuses on analyzing processes, mapping current and future states, and delivering data-driven improvements across business functions.

Responsibilities include root-cause analysis, documentation, KPI tracking, and cross-functional collaboration to drive efficiency, quality, and customer experience while supporting change management and ROI analyses.

Qualifications

• Bachelor's degree in Business, Operations, or related field or equivalent training/experience.
• 5+ years of experience in process improvement or business analysis.
• Experience in root cause analysis and problem-solving techniques.
• Experience in process documentation and standardization.
• Experience in cross-functional collaboration.
• Exposure to business case development and ROI modeling.
• Proficiency in process improvement methodologies.
• Proficiency in process modeling and workflow tools.
• Basic knowledge of data analysis and visualization techniques.
• Understanding of change management principles.

Responsibilities

• Analyze existing business processes to identify inefficiencies and opportunities for improvement.
• Conduct end-to-end process reviews to understand workflows and dependencies.
• Facilitate stakeholder discussions to gather requirements and current-state understanding.
• Develop current-state and future-state process maps and narratives.
• Partner with stakeholders to design and document new processes.
• Identify improvement opportunities and provide data-driven recommendations.
• Develop and maintain process documentation and maps.
• Perform root cause analysis and propose solutions.
• Support redesign initiatives by evaluating performance and controls.
• Contribute to business cases, ROI analyses, and value assessments.
• Collaborate with cross-functional teams to implement changes.
• Monitor effectiveness via performance metrics and reporting.
• Assist benchmarking against industry standards and best practices.
• Utilize modeling/workflow tools to validate designs.
• Participate in change management activities.

Skills

Process improvement

Root cause analysis

Cross-functional collaboration

Project management

Change management

Requirements gathering

KPIs and metrics

Data analysis basics

Communication

Education

Bachelor's degree in Business/Operations

Tools

Process modeling tools

Tableau/visualization

Job description

System One, Inc. is seeking a skilled Process Analyst for a contract hybrid role offering remote and onsite collaboration. The 40-hour week focuses on analyzing processes, mapping current and future states, and delivering data-driven improvements across business functions.

Responsibilities include root-cause analysis, documentation, KPI tracking, and cross-functional collaboration to drive efficiency, quality, and customer experience while supporting change management and ROI analyses.