GTM Operations Lead - Remote, Process & Policy

Zoom; Boise (ID); Hybrid; USD 98,000 - 226,000; Full time

Job summary

Zoom is seeking a seasoned Sales Operations/Business Operations professional to join the GTM Business Excellence team. The role focuses on shaping scalable go-to-market processes, commercial policies, and playbooks across Direct Sales and Channel, in collaboration with Finance, Legal, and Enterprise Systems.

You will own workstreams, translate requirements into system specs with Salesforce/CPQ/ERP, and drive documentation, SOPs, and training.

Qualifications

• Bachelor's degree in Business, Operations, Information Systems, or related field.
• 5+ years in Sales Ops, Business Ops, Deal Desk, or similar in SaaS/high-growth.
• Experience with enterprise GTM systems and translating business requirements to system specs.

Responsibilities

• Evaluate operational and commercial feasibility of new GTM initiatives across Direct and Channel, identifying downstream impacts.
• Own assigned workstreams within cross-functional initiatives, tracking milestones and risks.
• Translate business requirements into scalable process and system specifications, coordinating UAT and handoff.
• Design and maintain repositories of key business decisions and policies, ensuring consistency.
• Create detailed process maps and SOPs distinguishing standard vs. exception flows.
• Analyze support tickets and trends to identify root causes and improvements.
• Serve as SME in opportunity lifecycle and quoting processes; prioritize improvements.
• Build training collateral and workshops to drive adoption of new processes.
• Develop reports tracking process adherence, data quality, and cycle time.
• Identify and pilot opportunities to apply automation and AI to reduce manual effort.

Skills

Sales Operations

Business Operations

Deal Desk

GTM processes

Cross-functional coordination

Tableau/SQL analysis

Education

Bachelor's degree in Business/Info Systems

Tools

Salesforce

CPQ

ERP

SQL

Job description

Zoom is seeking a seasoned Sales Operations/Business Operations professional to join the GTM Business Excellence team. The role focuses on shaping scalable go-to-market processes, commercial policies, and playbooks across Direct Sales and Channel, in collaboration with Finance, Legal, and Enterprise Systems.

You will own workstreams, translate requirements into system specs with Salesforce/CPQ/ERP, and drive documentation, SOPs, and training.