Bilingual (Spanish) Senior Manager, Account Executive Operations (Remote-Eligible)

Capital One; Richmond (VA); On-site; USD 162,000 - 184,000; Full time

Job summary

Capital One is seeking a Senior Manager, Account Executive Operations for Technical Quality of Acceptance to lead regional delivery across Latin America, the Caribbean and Mexico. The role leads a high‑performing team of operational professionals and protects the ability of cardholders to use the network reliably across the merchant-to-acquirer payment ecosystem.

This is an operational leadership role not a sales role and requires collaboration with Strategy, Product, Technology, Networks,

Qualifications

• High School Diploma, GED or equivalent certification
• 7+ years in technical acceptance, payment acquiring, merchant processing, payment operations, network operations or payment technology
• 5+ years of people leadership and performance management
• Fluent in Spanish and English

Responsibilities

• Lead and develop a high-performing team of operational professionals across country acceptance, analytics and PSP-related roles.
• Translate global Technical Quality of Acceptance priorities into market-specific plans for LATAM, Caribbean and Mexico.
• Oversee end-to-end diagnosis and remediation of acceptance breakages across merchant, POS, ecommerce or ATM environments and related systems.
• Coordinate resources and apply disciplined problem-management practices, including root-cause analysis and remediation ownership.
• Lead cross-functional regional initiatives to strengthen acceptance resilience and monitoring, with clear governance and delivery plans.
• Build partnerships across Networks, Operations, Sales, Market Development and Strategy to align priorities and drive decisions.
• Establish KPIs, reporting, playbooks, escalation paths and documentation for acceptance monitoring and remediation.

Skills

Spanish

English

Leadership

Stakeholder alignment

Education

Bachelor’s Degree

Job description

The Senior Manager, Account Executive Operations for Technical Quality of Acceptance leads the regional operational delivery of the Technical Quality of Acceptance strategy across Latin America, the Caribbean and Mexico. The role leads a high-performing team of operational professionals and protects the ability of cardholders to use the network reliably across the merchant-to-acquirer payment ecosystem.

The team monitors strategic merchants and market trends, uses transaction and operational insight to identify emerging acceptance risks, and leads proactive and reactive remediation when technical breakages occur. The remit covers the end-to-end acceptance chain: merchant, POS, ecommerce or ATM environment, gateway or orchestrator, PSP, processor and acquirer.

This is an operational payments-acceptance leadership role not a sales role and not primarily focused on issuer approval or decline rates. The Senior Manager partners across Strategy, Product, Technology, Networks, Operations, Commercial and Data to align priorities, influence decisions and resolve complex acceptance issues at local, market and Network level.

Core Responsibilities

• Lead, mentor and develop a high-performing team of operational professionals, including managers and specialists across country acceptance, analytics, PSP-related acceptance and referral investigation. Set clear goals, manage performance and capacity, and build technical and operational capability.
• Lead the regional operational delivery of the Technical Quality of Acceptance strategy, translating global priorities into practical, market-specific plans across Latin America, the Caribbean and Mexico.
• Supervise the end-to-end diagnosis and remediation of acceptance breakages across the merchant, POS, ecommerce or ATM environment, gateway or orchestrator, PSP, processor and acquirer at market level.
• Coordinate specialist resources and apply disciplined problem-management practices, including root-cause analysis, remediation ownership, progress tracking, recovery validation and lessons learned.
• Lead complex, cross-functional regional initiatives that strengthen technical acceptance resilience, improve monitoring and detection, remove recurring failure modes, and support technical acceptance stability. Apply disciplined project-management practices to define scope, milestones, dependencies, risks, governance, senior stakeholder communications and delivery plans.
• Build strong internal partnerships across Networks, Operations, Sales, Market Development, and Strategy Teams; influence decisions and drive alignment across differing priorities.
• Establish and maintain clear KPIs, reporting, playbooks, escalation paths, operating controls and documentation for technical acceptance monitoring, investigation and remediation.
• Represent the regional Technical Quality of Acceptance function in governance forums, launch-readiness reviews, roadmap discussions and executive updates, clearly communicating risk, dependencies, decisions and regional impact.
• Develop team and stakeholder capability through training and knowledge sharing on payment flows, acceptance failure modes, investigation methods, escalation and remediation practices.
• Engage externally when necessary to clarify technical issues, coordinate remediation or support strategic acceptance priorities; external client interaction is limited and purposeful, with approximately 15% travel.

Leadership Expectations

• Demonstrate mature, inclusive and decisive people leadership, with the ability to coach experienced professionals, manage performance fairly, address difficult situations and develop future leaders.
• Create clarity, structure and momentum in ambiguous technical and operational situations.
• Operate credibly with senior leaders and payment subject-matter experts, adapting communication from detailed analysis to concise executive decision material.
• Build trust across geographically distributed teams and cultures.
• Bring teams with different priorities and perspectives together around a shared customer, merchant and network outcome.

Successful candidates will need to complete a Language Assessment

Basic Qualifications

• High School Diploma, GED or equivalent certification
• At least 7 years of experience in technical acceptance, payment acquiring, merchant processing, payment operations, network operations or payment technology
• At least 5 years of people leadership and performance management experience
• Fluent in Spanish and English

Preferred Qualifications

• Bachelor’s Degree
• 8+ years of experience in technical acceptance, payment acquiring, merchant processing, payment operations, network operations or payment technology
• 6+ years of people leadership and performance management experience
• Experience working for a global payment network, acquirer, merchant-services provider, processor, PSP, gateway, payment-orchestration platform, merchant or ATM operator
• Experience leading regional or global programs involving acquirers, processors, PSPs, merchants, payment platforms or other acceptance ecosystem participants
• Experience working with key players across North and Latin America, including knowledge of regional market conditions and payment infrastructure

Capital One is open to hiring a Remote Employee for this opportunity.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York, NY: $193,800 - $221,200 for Senior Manager Account Executive Operations

Remote (Regardless of Location): $161,500 - $184,300 for Senior Manager Account Executive Operations

Chicago, IL: $161,500 - $184,300 for Senior Manager Account Executive Operations

Houston, TX: $161,500 - $184,300 for Senior Manager Account Executive Operations

McLean, VA: $177,700 - $202,800 for Senior Manager Account Executive Operations

Richmond, VA: $161,500 - $184,300 for Senior Manager Account Executive Operations

Riverwoods, IL: $161,500 - $184,300 for Senior Manager Account Executive Operations

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

• This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.