Remote Senior Manager, Outreach Strategy & Operations

CSD; California; Remote; USD 120,000 - 180,000; Full time

Job summary

CSD is seeking a Senior Manager, Outreach Strategy and Operations to lead statewide outreach initiatives for the Deaf and Disabled Telecommunications Program (DDTP) in a fully remote capacity. The role translates strategic priorities into scalable plans, drives performance management, and develops pivotal partnerships across California.

In collaboration with Outreach, Marketing, and program teams, you will guide operational planning, monitor performance trends, and support senior leadership with

Qualifications

• Experience translating outreach objectives into practical operating plans.
• Ability to evaluate program performance using quantitative and qualitative data.
• Proven ability to build relationships with clients and internal/external stakeholders.
• Strong leadership skills with experience supervising managers or large teams.
• Capability to communicate complex program information to executive audiences.
• Experience mobilizing a dispersed, public-facing outreach workforce.

Responsibilities

• Lead development and implementation of operational plans translating statewide outreach strategy into measurable activities across regions.
• Develop quarterly and annual outreach priorities using performance data and program goals.
• Monitor statewide outreach performance, identify trends and gaps, and pursue improvement opportunities.
• Lead statewide or multi-regional partnership initiatives coordinating with Outreach, Marketing, and Operations.
• Support preparation of outreach reports, presentations, and executive recommendations.
• Establish mechanisms to assess effectiveness and quality of outreach activities.
• Provide senior-level coaching and leadership development to outreach managers and staff.
• Supervise the outreach manager and guide performance expectations and workload.

Skills

Community outreach

Stakeholder engagement

Partnership development

Geographically dispersed programs

Program performance analysis

Team supervision

Job description

CSD is seeking a Senior Manager, Outreach Strategy and Operations to lead statewide outreach initiatives for the Deaf and Disabled Telecommunications Program (DDTP) in a fully remote capacity. The role translates strategic priorities into scalable plans, drives performance management, and develops pivotal partnerships across California.

In collaboration with Outreach, Marketing, and program teams, you will guide operational planning, monitor performance trends, and support senior leadership with