Part-Time Accessibility Support Advisor

Communication Service for the Deaf; Santa Rosa (CA); On-site; USD 21,000 - 30,000; Part time

Job summary

Communication Service for the Deaf is seeking a Part-Time Outreach Assistant to support California residents in accessing specialized telecommunications equipment and services. The role helps educate users, resolve issues, and ensure accurate documentation while upholding privacy standards.

The position supports the Deaf and Disabled Telecommunications Program (DDTP) and requires collaboration with field teams to coordinate equipment orders, training, and service delivery to diverse communities

Qualifications

• High School diploma or equivalent.
• 6–12 months of customer service experience.
• Ability to handle sensitive information with confidentiality.

Responsibilities

• Assist disabled residents with education and training on equipment and services.
• Provide troubleshooting and support for equipment malfunctions.
• Maintain the program database logging service records.
• Coordinate with providers to resolve customer complaints.
• Assist with field visits and scheduling.
• Document customer interactions and maintain confidentiality.

Skills

Customer service

Communication skills

Multitasking

Data entry

Troubleshooting

Confidentiality

Cultural sensitivity

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Communication Service for the Deaf is seeking a Part-Time Outreach Assistant to support California residents in accessing specialized telecommunications equipment and services. The role helps educate users, resolve issues, and ensure accurate documentation while upholding privacy standards.

The position supports the Deaf and Disabled Telecommunications Program (DDTP) and requires collaboration with field teams to coordinate equipment orders, training, and service delivery to diverse communities