Part-Time Accessibility Support Specialist

CSD; Santa Rosa (CA); On-site; USD 21,000 - 30,000; Part time

Job summary

CSD in California’s Deaf and Disabled Telecommunications Program (DDTP) invites a part-time office assistant in Santa Rosa to support field operations. You will help eligible residents select and use accessible telecom equipment and services, while coordinating with providers and field staff.

The role emphasizes education, troubleshooting, accurate record-keeping, and adherence to state policies. The position requires strong communication and organizational skills in a diverse community setting.

Qualifications

• Experience in customer service and helping users understand services.
• Ability to troubleshoot equipment issues and explain solutions clearly.
• Record-keeping and notes must be accurate and timely.
• Comfort working with diverse deaf and hard-of-hearing communities.

Responsibilities

• Support recipients toward familiarity and selection of accessible equipment.
• Assist customers with education and training regarding available services.
• Provide troubleshooting and technical support for equipment issues.
• Maintain program database logging service records to comply with requirements.
• Coordinate with providers to resolve customer complaints.
• Work with Field Advisors to schedule field visits as appropriate.
• Maintain complete notes on customer interactions and program files.
• Place outbound calls as needed.
• Follow all policies and standards including privacy and security.

Skills

Customer service

Troubleshooting

Documentation

Data entry

Phone support

Scheduling

Privacy compliance

Education

High School diploma or equivalent

Tools

MS Office

Database software

Job description

CSD in California’s Deaf and Disabled Telecommunications Program (DDTP) invites a part-time office assistant in Santa Rosa to support field operations. You will help eligible residents select and use accessible telecom equipment and services, while coordinating with providers and field staff.

The role emphasizes education, troubleshooting, accurate record-keeping, and adherence to state policies. The position requires strong communication and organizational skills in a diverse community setting.