Senior Statewide Outreach Strategy & Operations Lead

Communication Service for the Deaf (CSD); Austin (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Communication Service for the Deaf (CSD) is seeking a Senior Manager, Outreach Strategy and Operations to translate statewide outreach strategy into scalable operating plans across California. You will drive performance, develop strategic partnerships, and lead a dispersed outreach workforce while coordinating with Outreach, Marketing, and program leadership.

The role requires strong leadership, stakeholder management, and the ability to communicate complex program information to executive

Qualifications

• Three (3) years of experience in community outreach activities within the past ten (10) years.
• Five (5) years of experience supervising teams of 20+ people on large, geographically dispersed programs within the past ten (10) years.
• Five (5) years of experience building relationships with clients and internal/external stakeholders, and communicating to executives.
• Experience mobilizing and managing a geographically dispersed, public-facing outreach workforce.
• Experience developing outreach strategies, operational plans, and performance-improvement initiatives.
• Experience providing personalized support to individuals with disabilities is preferred.
• Ability to communicate effectively using American Sign Language is preferred.

Responsibilities

• Lead the development and implementation of operational plans translating statewide outreach strategy and contract requirements into measurable activities across regions.
• Develop recommendations for quarterly and annual outreach priorities using performance data, partner activity, and program goals.
• Monitor statewide outreach performance, identify trends and gaps, and address areas needing management attention.
• Lead statewide or multi-regional partnership initiatives, coordinating with Outreach, Marketing, and other program functions.
• Prepare outreach reports, presentations, and recommendations for leadership and stakeholders.
• Establish mechanisms to assess effectiveness and quality of outreach activities using feedback and data.
• Provide coaching and leadership development to outreach managers and staff.
• Supervise the outreach manager and guide performance expectations and workload.

Skills

Community outreach

Stakeholder engagement

Partnership development

Leadership

Executive communication

Job description

Communication Service for the Deaf (CSD) is seeking a Senior Manager, Outreach Strategy and Operations to translate statewide outreach strategy into scalable operating plans across California. You will drive performance, develop strategic partnerships, and lead a dispersed outreach workforce while coordinating with Outreach, Marketing, and program leadership.

The role requires strong leadership, stakeholder management, and the ability to communicate complex program information to executive