Remote Senior Loan Operations Specialist

Capital One; United States; Hybrid; USD 65,000 - 95,000; Full time

Job summary

Capital One is seeking a Sr. Agency Operations Associate to join the Loan Operations Team. The role supports critical loan servicing processes, including payoffs, defeasances, and investor transfers, while ensuring accuracy and risk controls.

The position can be home-based but requires proximity to McLean, VA or Charlotte, NC hubs and occasional in-person work. The ideal candidate has 2+ years in Commercial Banking or Loan Operations, with preferred credentials in Finance or Accounting and

Qualifications

• Bachelor's Degree or Military Experience is required.
• At least 2 years of Commercial Banking or Loan Operations experience.
• Preferred: Bachelor's Degree in Finance or Accounting.
• 3+ years of experience with McCracken Strategy.
• 3+ years of experience with Government Agencies (Fannie Mae, Freddie Mac, and Ginnie Mae).

Responsibilities

• Oversee daily loan maintenance in the servicing system, including payoffs, defeasances, auto-debits, and investor transfers.
• Perform advanced exception system maintenance and identify control opportunities to mitigate risk.
• Review and approve analysis of system exception reports with high accuracy and assist with outages.
• Monitor daily Bloomberg index uploads and adjust per GSEs or market conditions.
• Manage post-closing fees payments to attorneys, investors, and third parties with complete documentation.
• Initiate and enhance internal reporting and metrics tracking for project performance and remediation.
• Review and analyze loan documents to ensure accurate data and provide evidence-based recommendations.
• Collaborate with loan servicing system vendor on issues, upgrades, and enhancements.
• Lead planning, testing, and implementation of new functionality to streamline tasks.
• Serve as SME for Loan Operations and communicate results clearly to teammates, borrowers, and partners.

Education

Bachelor's Degree or Military Experience

Bachelor's Degree in Finance or Accounting

Tools

McCracken Strategy

Job description

Capital One is seeking a Sr. Agency Operations Associate to join the Loan Operations Team. The role supports critical loan servicing processes, including payoffs, defeasances, and investor transfers, while ensuring accuracy and risk controls.

The position can be home-based but requires proximity to McLean, VA or Charlotte, NC hubs and occasional in-person work. The ideal candidate has 2+ years in Commercial Banking or Loan Operations, with preferred credentials in Finance or Accounting and