Sr. Agency Operations Associate - Loan Operations Team

Capital One; United States; Hybrid; USD 65,000 - 95,000; Full time

Job summary

Capital One is seeking a Sr. Agency Operations Associate to join the Loan Operations Team. The role supports critical loan servicing processes, including payoffs, defeasances, and investor transfers, while ensuring accuracy and risk controls.

The position can be home-based but requires proximity to McLean, VA or Charlotte, NC hubs and occasional in-person work. The ideal candidate has 2+ years in Commercial Banking or Loan Operations, with preferred credentials in Finance or Accounting and

Qualifications

• Bachelor's Degree or Military Experience is required.
• At least 2 years of Commercial Banking or Loan Operations experience.
• Preferred: Bachelor's Degree in Finance or Accounting.
• 3+ years of experience with McCracken Strategy.
• 3+ years of experience with Government Agencies (Fannie Mae, Freddie Mac, and Ginnie Mae).

Responsibilities

• Oversee daily loan maintenance in the servicing system, including payoffs, defeasances, auto-debits, and investor transfers.
• Perform advanced exception system maintenance and identify control opportunities to mitigate risk.
• Review and approve analysis of system exception reports with high accuracy and assist with outages.
• Monitor daily Bloomberg index uploads and adjust per GSEs or market conditions.
• Manage post-closing fees payments to attorneys, investors, and third parties with complete documentation.
• Initiate and enhance internal reporting and metrics tracking for project performance and remediation.
• Review and analyze loan documents to ensure accurate data and provide evidence-based recommendations.
• Collaborate with loan servicing system vendor on issues, upgrades, and enhancements.
• Lead planning, testing, and implementation of new functionality to streamline tasks.
• Serve as SME for Loan Operations and communicate results clearly to teammates, borrowers, and partners.

Education

Bachelor's Degree or Military Experience

Bachelor's Degree in Finance or Accounting

Tools

McCracken Strategy

Job description

Sr. Agency Operations Associate - Loan Operations Team

Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Commercial Ops role may be the role for you! You must be within 50 miles driving distance from our Capital One hub location in McLean, VA or Charlotte, NC.

Agency Finance Loan Servicing is a division of the Capital One Commercial Bank, this team supports numerous critical processes and transactions. By cultivating innovative solutions and embracing technology, this team creates an unforgettable and unparalleled experience for our associates and customers. One of the most impactful groups in the Loan Servicing team is the Loan Operations Team. The team supports a total loan portfolio of $50BN and provides ongoing support for the life of the loan. The organization focuses on delivering scale and efficiency, mitigating operational risk, providing a smooth customer experience and enabling talented associates to excel.

Responsibilities

• Oversee daily critical loan- and investor-level loan maintenance in the loan servicing system, such as payoffs, defeasances, customer auto-debits, and investor transfers tied to ongoing loan sales and securitizations.
• Perform advanced exception system maintenance while proactively identifying control opportunities to minimize risk.
• Review and approve analysis of system exception reports and related system maintenance with a high degree of accuracy and assist associates with resolving outages.
• Monitor and approve daily Bloomberg index uploads and facilitate changes as required by the GSEs or market conditions.
• Manage payment of post-closing fees to attorneys, investors, and third parties; evaluate documentation to ensure information is complete and required signatures are included.
• Initiate, support, and enhance internal reporting and metrics tracking, including tracking project performance and remediation activity.
• Review and analyze loan documents to ensure accurate loan data and make evidence-based recommendations.
• Collaborate with the loan servicing system vendor regarding system issues, version upgrades, and modifications or enhancements.
• Lead planning, testing, and implementation of new functionality and processes aimed to streamline and/or automate manual tasks.
• Experience with Microsoft Office or Google Suite
• Serve as a subject matter expert for Loan Operations, providing excellent customer service and clearly communicating complex results to teammates, Borrowers, Investor contacts, attorneys, and internal partners.

Work from Home Technology Requirements:

• A secure home office environment that is free from background noise and distractions
• A reliable private internet connection that is not supplied via cellular data or hotspot A private network that is password protected where you have ownership or line of sight to every device on the network
• Internet service must be provided by Cable or fiber Internet Service Provides (ISP)
• Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
• ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
• To validate ISP speeds from a Chrome browser, go to www.google.com , type Speed Test and run from the Google landing page

Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work from Home Living Requirements:

• Candidates must live within approximately 50 miles of one of the hub locations based in 22102 or 28203 and be comfortable coming in person whenever required with no less than 24 hours notice.

Basic Qualifications:

• Bachelor's Degree or Military Experience
• At least 2 years of Commercial Banking or Loan Operations experience

Preferred Qualifications:

• Bachelors Degree in Finance or Accounting
• 3+ years of experience with McCracken Strategy
• 3+ years of experience with Government Agencies (Fannie Mae, Freddie Mac, and Ginnie Mae)

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer).

#CommOps

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary informatio