Remote Senior Agency Operations Specialist – Loan Servicing

Capital One; McLean (VA); Remote; USD 89,000 - 101,000; Full time

Job summary

Capital One seeks a Sr. Agency Operations Associate in the Loan Operations Team. The role offers virtual work from home with required proximity to Capital One hubs in McLean, VA or Charlotte, NC within 50 miles.

You will oversee loan maintenance, perform exception analysis, monitor postings, and collaborate with internal teams to streamline processes while ensuring accuracy and compliance. Strong communication with lenders and investors is essential.

Qualifications

• Bachelor’s Degree or Military Experience.
• At least 2 years of Commercial Banking or Loan Operations experience.
• Experience with McCracken Strategy.
• Experience with Government Agencies (Fannie Mae, Freddie Mac, and Ginnie Mae).

Responsibilities

• Oversee daily critical loan- and investor-level loan maintenance in the loan servicing system, such as payoffs, defeasances, customer auto-debits, and investor transfers tied to ongoing loan sales and securitizations.
• Perform advanced exception system maintenance while proactively identifying control opportunities to minimize risk.
• Review and approve analysis of system exception reports and related system maintenance with a high degree of accuracy and assist associates with resolving outages.
• Monitor and approve daily Bloomberg index uploads and facilitate changes as required by the GSEs or market conditions.
• Manage payment of post-closing fees to attorneys, investors, and third parties; evaluate documentation to ensure information is complete and required signatures are included.

Skills

Commercial Banking

Loan Operations

Education

Bachelor's Degree in Finance or Accounting

Job description

Capital One seeks a Sr. Agency Operations Associate in the Loan Operations Team. The role offers virtual work from home with required proximity to Capital One hubs in McLean, VA or Charlotte, NC within 50 miles.

You will oversee loan maintenance, perform exception analysis, monitor postings, and collaborate with internal teams to streamline processes while ensuring accuracy and compliance. Strong communication with lenders and investors is essential.