Remote Senior IT Ops Analyst - Drive SLA & Process

Mymedzed; Arizona; Hybrid; USD 80,000 - 100,000; Full time

Job summary

MedZed is seeking a Senior IT Operations Analyst to join its Technology Team in a fully remote capacity. The role requires driving day-to-day IT operations while proactively improving processes, system health, and vendor oversight.

You will work independently, anticipate risks, coordinate with HR and Operations, and partner with the Technology Director to deliver reliable IT services and streamlined provisioning across the organization.

Qualifications

• Bachelor's degree preferred; equivalent practical experience will be considered.
• 5+ years of progressive IT operations or IT support experience.
• Ability to operate independently and manage competing priorities.
• Proficiency with Microsoft 365 administration.
• Working knowledge of Azure Entra ID for identity and access management.
• Experience with hardware procurement and asset lifecycle management.
• Collaborates effectively with HR, Finance, Operations and leadership.

Responsibilities

• Own the internal support ticket queue end-to-end: triage, resolve, escalate, and track to closure.
• Establish and maintain internal SLAs for response and resolution; report performance to the Technology Director.
• Proactively identify patterns in support volume and root-cause recurring issues.
• Build and maintain a self-service knowledge base to reduce inbound ticket volume.

Skills

Microsoft 365 administration

Azure Entra ID

Hardware procurement

MDM platforms

Asset lifecycle management

Independent work

Excellent communication

Education

Bachelor's degree preferred; equivalent practical experience

Job description

MedZed is seeking a Senior IT Operations Analyst to join its Technology Team in a fully remote capacity. The role requires driving day-to-day IT operations while proactively improving processes, system health, and vendor oversight.

You will work independently, anticipate risks, coordinate with HR and Operations, and partner with the Technology Director to deliver reliable IT services and streamlined provisioning across the organization.