Remote Senior Operations & Systems Analyst

Acentra Health, LLC; United States; Remote; USD 72,000 - 85,000; Full time

Job summary

Acentra Health, LLC is seeking a Senior Operations Support Analyst to ensure operational performance, service quality, and SLA compliance. The role involves translating business and regulatory requirements into effective workflows, configurations, and reports, partnering with cross-functional teams to drive readiness and compliance.

This fully remote position follows Pacific Time business hours with flexibility for candidates in Mountain/ Central Time zones, supporting programs across the United

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 5+ years of relevant work experience.
• Experience with healthcare programs or government contracts is a plus.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication.

Responsibilities

• Provide Tier 1 operational support to programs in the operations phase.
• Monitor events and alerts; process, triage, track, and upscale tickets and system issues; run reports.
• Research root causes and coordinate resolution with internal/external resources.
• Provide on-call support and assist with scheduled maintenance.
• Translate contractual, regulatory, and operational requirements into workflows, updates, and reports.
• Develop and validate operational workflows for accuracy, efficiency, and compliance.

Skills

Analytical thinking

Problem solving

Attention to detail

Communication skills

Cross-functional collaboration

Education

Bachelor’s degree

Tools

Microsoft Office

ITIL Foundations

Medicare/Medicaid knowledge

CMMI standards

Operational processes

Job description

Acentra Health, LLC is seeking a Senior Operations Support Analyst to ensure operational performance, service quality, and SLA compliance. The role involves translating business and regulatory requirements into effective workflows, configurations, and reports, partnering with cross-functional teams to drive readiness and compliance.

This fully remote position follows Pacific Time business hours with flexibility for candidates in Mountain/ Central Time zones, supporting programs across the United