Remote Senior Insurance Account Associate – Commercial Lines

Insurance Office of America; Winter Haven (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401K with employer match

Career growth opportunities

Work-life balance

Job summary

Insurance Office of America is seeking a Senior Account Associate for Commercial Lines. The role supports the account team and producers, ensuring accurate renewals, endorsements, and submissions while maintaining high service levels. Ideal candidates have 3+ years in insurance customer service, active licensing, and proficient MS Office skills.

The position may be remote with occasional onsite needs, offering competitive pay and benefits with opportunities for growth within IOA.

Qualifications

• 3+ years of customer service experience in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required; CISR designation preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Direct day-to-day activities and workflow of Team Support/Receptionist and Account staff.
• Track policy expirations and ensure renewals are processed on time.
• Handle policy endorsements, audits, cancellations, reinstatements, and related tasks.
• Support new and renewal business: gather underwriting info, prepare submissions, bind coverage.
• Review contracts to ensure proper coverages.
• Monitor delinquent accounts and collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms.
• Monitor activity and suspense to ensure timely completion.
• Maintain transparent communication with the account team.
• Deliver excellent service and anticipate needs.
• Stay updated on company policies and seek process improvements.
• Demonstrate IOA values: integrity and leadership.

Skills

Customer service

Analytical thinking

MS Office

Decision making

Education

High School diploma

Job description

Insurance Office of America is seeking a Senior Account Associate for Commercial Lines. The role supports the account team and producers, ensuring accurate renewals, endorsements, and submissions while maintaining high service levels. Ideal candidates have 3+ years in insurance customer service, active licensing, and proficient MS Office skills.

The position may be remote with occasional onsite needs, offering competitive pay and benefits with opportunities for growth within IOA.