Remote Senior Commercial Lines Account Associate

Insurance Office of America; Rockford (IL); Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays

Job summary

Insurance Office of America (IOA) is seeking a Senior Account Associate - Commercial Lines to provide administrative and client support to the account team, under supervision of an Account Manager, Account Executive, or Producer, ensuring accuracy and timely renewals. This remote role focuses on Contractors, Hospitality, and Real Estate client groups.

This position requires 3+ years of insurance customer service, active licensing preferred (CISR), strong MS Office skills, and excellent

Qualifications

• 3+ years of customer service experience in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing, professional designation (CISR) preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

Responsibilities

• Direct and support day-to-day activities of the account team and receptionist staff.
• Track policy expirations and ensure renewals are processed on time.
• Process endorsements, audits, cancellations, reinstatements, and related documents.
• Assist in submissions, bind coverage, and follow up for policy issuance.
• Review contracts for proper coverages and manage delinquent accounts.
• Maintain agency management systems and carrier/vendor platforms.

Skills

Customer service

Insurance knowledge

MS Office

Communication skills

Education

High School Diploma

Tools

Agency management systems

Job description

Insurance Office of America (IOA) is seeking a Senior Account Associate - Commercial Lines to provide administrative and client support to the account team, under supervision of an Account Manager, Account Executive, or Producer, ensuring accuracy and timely renewals. This remote role focuses on Contractors, Hospitality, and Real Estate client groups.

This position requires 3+ years of insurance customer service, active licensing preferred (CISR), strong MS Office skills, and excellent