Application Engineer

SoTalent; Houston (TX); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Flexible hybrid work arrangements

Generous time-off policy

Comprehensive health, dental, and vision coverage

Retirement savings plan with employer contributions

Education and professional development support

Paid parental leave

Employee wellness programs

Multiple paid holidays throughout the year

Job summary

A leading software provider is seeking a Senior Application Support Engineer to provide expert technical assistance and collaborate with global teams in Houston. The role involves tackling complex issues, improving customer satisfaction, and supporting product rollouts. The ideal candidate has a Bachelor's degree in a technical field and at least five years of experience with industrial software solutions. The position offers hybrid work arrangements and comprehensive benefits, including health coverage and retirement contributions.

Qualifications

• At least five years of hands-on experience supporting or delivering industrial software solutions.
• Strong working knowledge of Microsoft IIS and SQL Server environments.

Responsibilities

• Provide expert-level technical assistance to customers worldwide.
• Collaborate across international support and engineering teams.
• Contribute to technical documentation and shared knowledge libraries.
• Support new product rollouts through early testing and internal training.
• Meet or exceed service targets for response times and customer satisfaction.

Skills

Hands-on experience with industrial software solutions

Strong communication skills

Problem-solving capabilities

Knowledge of Microsoft IIS

Knowledge of SQL Server

Education

Bachelor’s degree in a technical field

Degree in Chemical, Process, Control, or Instrumentation Engineering

Job description

Senior Application Support Engineer – Industrial Digital Solutions

Our client is seeking an experienced Application Support Engineer who enjoys tackling complex technical challenges, working with global teams, and helping customers get the most from advanced industrial software platforms. In this role, you will act as a subject matter specialist for asset and process data systems used in large-scale industrial environments, supporting customers to improve reliability, performance, and operational insight.

Location: Houston, TX preferred; other U.S. company locations may be considered.

Relocation support: Available.

Work model: Hybrid and flexible.

What You’ll Be Doing

• Provide expert-level technical assistance to customers worldwide, ensuring issues are resolved efficiently and to a high standard.
• Collaborate across international support and engineering teams to diagnose and resolve advanced system and application issues.
• Contribute to technical documentation, shared knowledge libraries, and self-service resources to help customers solve problems independently.
• Improve support effectiveness by creating tools, refining workflows, and participating in best‑practice forums.
• Support new product rollouts through early testing, internal training, and readiness activities.
• Meet or exceed service targets for response times, resolution quality, and customer satisfaction.

Required Background

• Bachelor’s degree in a technical field such as engineering, science, or information technology from an accredited institution.
• At least five years of hands‑on experience supporting or delivering industrial software solutions, including process data historian platforms and exposure to asset performance or manufacturing execution systems.

Preferred Experience and Skills

• Degree in Chemical, Process, Control, or Instrumentation Engineering, or a closely related discipline.
• Strong working knowledge of Microsoft IIS and SQL Server environments, with proven troubleshooting experience.
• Excellent written and verbal communication skills, with the ability to explain complex topics clearly.
• Analytical mindset with strong problem‑solving capabilities and attention to detail.
• Practical understanding of how asset and process data systems are used in heavy or continuous process industries.
• Curious, proactive, and motivated to continuously expand technical expertise.

What We Offer

• Flexible hybrid work arrangements
• Generous time‑off policy
• Comprehensive health, dental, and vision coverage
• Retirement savings plan with employer contributions
• Education and professional development support
• Paid parental leave and employee wellness programs
• Multiple paid holidays throughout the year

Please note: This job posting is just a preview of the full scope of the position. A comprehensive job description is shared by a member of our team.

Seniority level

Associate

Employment type

Full‑time

Job function

Analyst

Industries

Software Development