Remote Senior Healthcare Process Improvement Analyst

TriWest Healthcare Alliance; Phoenix (AZ); On-site; USD 94,000 - 99,000; Full time

Benefits offered by this job

Medical, Dental and Vision Coverage

Paid time off

401(k) Retirement Savings Plan

Disability insurance

Tuition reimbursement

Paid volunteer time

Job summary

TriWest Healthcare Alliance is seeking a Senior Business Process Analyst to gather business rules, design processes, and implement improvements across departments to align with DoD healthcare requirements. You will facilitate meetings, document process changes, drive moderate to complex projects, and support ROI through efficient process solutions, with remote work options limited to defined states.

Strong Excel and Visio skills, plus experience with process flow documentation and data analysis,

Qualifications

• Bachelor's degree in Business or related field or equivalent experience.
• 3+ years in a Business Analyst role or related Process Improvement experience.
• If supporting TRICARE contract, must be a U.S. Citizen.
• If supporting TRICARE contract, must be able to receive a favorable DoD background investigation.
• Experience with driving moderate to complex projects.
• Experience with process flow documentation and design.
• Intermediate to advanced Excel and Visio skills.
• 2+ years of experience in a healthcare or call center environment (preferred).
• Experience in Tableau and SQL or other data management tools/languages (preferred).
• PMP certification (preferred).

Responsibilities

• Performs as a key member of business operations improvement team utilizing expert process improvement skills and strong understanding of business functions.
• May lead project team assignments of moderate to complex scope requiring expert technical skills and good understanding of business functions.
• Coaches, mentors and trains project team members.
• Responds under short turnaround times to process change requests and answers detailed questions on existing processes.
• Identifies opportunities for potential ROI benefits through process designs.
• Reviews existing processes and identifies opportunities for process improvements.
• Effectively educates colleagues and/or leadership on correct operational processes.
• Develops, delivers and maintains quality business process solutions to support short/long term business goals.
• Recommends creative and innovative process solutions to business for technical problems.
• Analyzes and identifies core business processes for application design.
• Communicates issues openly, honestly, and timely with peers, management and leadership.
• Prepare and present new initiatives to senior leadership to help obtain process change approval.
• May work with vendors to implement process solutions via software solutions.
• Participates in the definition, implementation, and execution of best practices.
• Regular and reliable attendance is required.

Skills

Business Analysis

Process Improvement

Project Management

Excel

Visio

U.S. Citizenship

Communication

Multi-Tasking

Information Management

Education

Bachelor's degree in Business or related field

Tools

Tableau

SQL

Job description

TriWest Healthcare Alliance is seeking a Senior Business Process Analyst to gather business rules, design processes, and implement improvements across departments to align with DoD healthcare requirements. You will facilitate meetings, document process changes, drive moderate to complex projects, and support ROI through efficient process solutions, with remote work options limited to defined states.

Strong Excel and Visio skills, plus experience with process flow documentation and data analysis,