Remote Senior Growth & Retention Lead (E‑commerce)

Jobgether; United States; Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

Remote work from Brazil

Paid time off

Global collaboration

Professional growth

Exposure to AI and marketing tech

Job summary

Jobgether is seeking a Senior Retention Lead to own the customer retention strategy across multiple apparel brands. You will manage email, SMS, push notifications, and WhatsApp to maximize engagement and repeat purchases.

You will design the end-to-end returning customer journey, develop an integrated multi-channel plan, and define quarterly OKRs. Strong leadership, CRM expertise, and analytics are essential for delivering measurable growth.

Qualifications

• At least 7 years in customer retention or lifecycle marketing for e-commerce/retail.
• 5+ years in leadership roles guiding cross-functional teams across Marketing, Creative, Data and Tech.
• Deep knowledge of CRM, segmentation, lifecycle marketing and engagement strategies.
• Strong analytics using customer data and marketing performance metrics.
• Translate objectives into actionable roadmaps and roadmaps with measurable impact.
• Experience designing and evaluating marketing experiments and optimization.
• Bachelor's degree in Business/Engineering/Marketing/Analytics.
• Advanced English; Spanish proficiency is a plus.
• Knowledge of SQL or data tools is a strong advantage.

Responsibilities

• Own retention strategy across multiple apparel brands via email, SMS, push, and WhatsApp.
• Design and optimize end-to-end returning customer journey and campaigns.
• Develop omnichannel retention plan minimizing fatigue and unsubscribe rates.
• Define quarterly OKRs and retention roadmaps aligned with growth goals.
• Own retention metrics and translate data into strategic recommendations.
• Lead testing and optimization using customer behavior data and trends.
• Segment audiences and personalize communications to improve relevance.
• Collaborate with Data Science, Creative, IT, Growth and other teams.
• Identify AI, automation, and tech opportunities to scale retention.
• Lead cross-functional teams and drive measurable business results.

Skills

Leadership

CRM

Lifecycle marketing

Analytics

Experimentation

Cross-functional collaboration

AI in marketing

SQL

Education

Bachelor's degree in Business, Engineering, Marketing, Analytics

Tools

CRM platforms

Marketing automation tools

Analytics tools

Job description

Jobgether is seeking a Senior Retention Lead to own the customer retention strategy across multiple apparel brands. You will manage email, SMS, push notifications, and WhatsApp to maximize engagement and repeat purchases.

You will design the end-to-end returning customer journey, develop an integrated multi-channel plan, and define quarterly OKRs. Strong leadership, CRM expertise, and analytics are essential for delivering measurable growth.