Remote Senior Enterprise Customer Success Leader

Revenera; Oregon; Hybrid; USD 120,000 - 180,000; Full time

Job summary

Revenera is seeking a Senior Customer Success Manager to drive adoption, value realization, and long-term success for a portfolio of strategic enterprise customers in a remote North America context.

You will collaborate with Sales, Product, Professional Services, Support, and Engineering to ensure customers achieve desired outcomes across the lifecycle, while expanding opportunities and mitigating risks.

Qualifications

• 5+ years of experience in technology, consulting, or enterprise account management within a software/technology company.
• Proficiency with CRM and customer success tools such as Salesforce and Gainsight.
• Strong business acumen with the ability to map solutions to measurable outcomes.
• Exceptional communication, presentation, stakeholder management, and strategic thinking skills.
• Strong analytical skills with the ability to communicate insights to technical and executive audiences.
• Ability to navigate complex enterprise environments with multiple stakeholders.

Responsibilities

• Own a portfolio of strategic enterprise customers, driving business outcomes and long-term value realization.
• Develop and execute Customer Success Plans aligned with customer objectives and measurable outcomes.
• Lead executive engagement through business reviews to demonstrate value, track progress, and identify growth opportunities.
• Drive adoption and utilization of Revenera solutions to strengthen retention and accelerate expansion.
• Identify and advance growth opportunities by aligning Revenera capabilities with evolving customer priorities.
• Implement proactive risk mitigation strategies to improve customer health and protect recurring revenue.
• Build customer advocacy by increasing satisfaction, references, and executive sponsorship.
• Partner cross-functionally with Sales, Renewals, Professional Services, Product Management, Support, and Engineering for seamless lifecycle execution.
• Translate complex use cases into clear business value for executive stakeholders.
• Act as voice of the customer to influence product direction and improvement initiatives.

Skills

Salesforce

Gainsight

Communication

Stakeholder management

Analytical thinking

Strategic thinking

SaaS domain knowledge

Account management

Education

Bachelor's degree in technology or business

Tools

CRM software

Job description

Revenera is seeking a Senior Customer Success Manager to drive adoption, value realization, and long-term success for a portfolio of strategic enterprise customers in a remote North America context.

You will collaborate with Sales, Product, Professional Services, Support, and Engineering to ensure customers achieve desired outcomes across the lifecycle, while expanding opportunities and mitigating risks.