Remote Senior CSM – POS & Back-Office (Enterprise)

PAR Technology; Minneota (MN); Remote; USD 90,000 - 130,000; Full time

Job summary

PAR Technology Corporation is seeking a Senior Director-level Enterprise Customer Success professional to own relationships with large restaurant enterprise customers. The role focuses on proactive strategy, cross-functional collaboration, and measurable value delivery throughout the customer lifecycle.

The position involves coordinating with Sales, Support, Professional Services, Product, and Engineering to ensure retention and growth, with remote work options across several states.

Qualifications

• 4+ years in Customer Success, Account Management, or similar customer-facing role within SaaS or enterprise software.

Responsibilities

• Build account plans around customer goals and blockers, mobilizing PAR teams to drive progress.
• Lead Quarterly and Executive Business Reviews with senior stakeholders across Operations, IT, and Finance.
• Track customer health, adoption, and usage to identify opportunities and address risk before renewal.
• Navigate complex customer challenges by bringing together Support, Professional Services, Product, and Engineering.
• Identify expansion opportunities across locations, modules, and products with Sales and Account Management.
• Own renewal forecasting, account health, and stakeholder mapping.
• Become a trusted expert in PAR’s POS and back-office solutions and the restaurant operations they support.

Skills

Customer Success

Account Management

SaaS experience

Executive relationships

Restaurant technology

Job description

PAR Technology Corporation is seeking a Senior Director-level Enterprise Customer Success professional to own relationships with large restaurant enterprise customers. The role focuses on proactive strategy, cross-functional collaboration, and measurable value delivery throughout the customer lifecycle.

The position involves coordinating with Sales, Support, Professional Services, Product, and Engineering to ensure retention and growth, with remote work options across several states.