Remote Senior Employee Benefits Account Manager

Insurance Office of America; Middleburg (FL); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays

Career progression opportunities

Work-life balance

Job summary

Insurance Office of America is seeking an Account Manager - Employee Benefits to oversee benefits accounts, lead a team of coordinators, and drive service quality.

You will manage client relationships, ensure timely renewals, and explore opportunities to expand services across the book of business. This role emphasizes collaboration, compliance, and delivering value to clients in a remote/hybrid setup.

Qualifications

• 5+ years of industry experience
• Active licensing required
• Exceptional customer service and communication skills
• Strong organizational, delegation, and decision-making skills
• High accuracy in handling large work volumes
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

Responsibilities

• Client Management: Manage an assigned book of business and ensure performance requirements are met.
• Client Service: Deliver outstanding service and respond quickly to client requests.
• Team Leadership: Lead the account team with a strong work ethic and willingness to assist others.
• Daily Activities: Direct daily activities of Account Coordinators and assign tasks.
• Business Growth: Identify and act on sales opportunities to grow IOA business.
• New Business Setup: Manage data gathering, client file creation, and communications for new clients.

Skills

Customer service

Communication skills

Organizational skills

MS Office

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America is seeking an Account Manager - Employee Benefits to oversee benefits accounts, lead a team of coordinators, and drive service quality.

You will manage client relationships, ensure timely renewals, and explore opportunities to expand services across the book of business. This role emphasizes collaboration, compliance, and delivering value to clients in a remote/hybrid setup.