Remote Senior DTC Site Experience & Operations Lead

Compana Pet Brands; Chesterfield (MO); Teletrabalho; USD 120 000 - 180 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

PTO and holidays

Medical, dental, vision

401k with company match

Parental leave

Pet insurance options

Resumo da oferta

Compana Pet Brands seeks a Senior Manager, DTC Site Experience & Operations to own daily performance and commercial readiness of the Bullymake and Dinovite online storefronts. You’ll lead site experience, merchandising, ecommerce operations, and conversion optimization.

You will forecast, coordinate customer service partnerships, manage CRO roadmap, run A/B tests, monitor health, and serve as primary admin for the ecommerce platform and related tools.

Qualificações

• Bachelor's degree in Marketing, Advertising, Communication, Business, or related field.
• 8+ years of progressive experience in DTC ecommerce, site experience, digital merchandising, ecommerce operations, or conversion optimization.
• Demonstrated ownership of a meaningful consumer ecommerce storefront.
• Strong understanding of onsite merchandising, product detail pages, promotional execution, cart and checkout experiences, and mobile commerce.
• Experience building and managing a structured experimentation and CRO program.
• Hands-on proficiency with Shopify and its supporting technology ecosystem.
• Experience with CMS, analytics, testing, personalization, product-information, subscription, payment, and customer-experience tools such as VWO, Recharge, Order Groove, GA4 and Klaviyo.
• Experience contributing to ecommerce forecasts, demand plans, promotional projections, or commercial planning.
• Experience managing developers, agencies, or other external technology partners.
• Experience in pet care, consumables, subscription commerce, wellness, or another repeat-purchase category is strongly preferred.
• Effectively communicate in English, in both verbal and written forms.

Responsabilidades

• Own day-to-day performance, health, and commercial readiness of Bullymake and Dinovite storefronts.
• Lead site experience, merchandising, ecommerce operations, and CRO roadmap.
• Forecast support and customer service partnership activities for seamless journeys.
• Coordinate defects, incidents, and stakeholder communications for site health.
• Develop and execute A/B and multivariate tests and scale learnings.

Conhecimentos

DTC ecommerce

Merchandising

CRO program

English communication

Formação académica

Bachelor's degree

Ferramentas

Shopify

VWO

Recharge

Order Groove

GA4

Klaviyo

Descrição da oferta de emprego

Compana Pet Brands seeks a Senior Manager, DTC Site Experience & Operations to own daily performance and commercial readiness of the Bullymake and Dinovite online storefronts. You’ll lead site experience, merchandising, ecommerce operations, and conversion optimization.

You will forecast, coordinate customer service partnerships, manage CRO roadmap, run A/B tests, monitor health, and serve as primary admin for the ecommerce platform and related tools.