Remote Senior Director, SaaS Platform Operations

DIRECTV; El Segundo (CA); Remote; USD 179,000 - 325,000; Full time

Job summary

DIRECTV seeks a strategic Sr. Director of Software Engineering to guide the enhancement and operation of platforms supporting customer service, field, and dealer operations.

The role requires deep technical leadership, experience with Salesforce Service Cloud and Field Service at scale, and a track record of managing hybrid teams and multi-million dollar vendor budgets. You will drive delivery with modern practices and AI-aided methods, ensure regulatory compliance, and collaborate with business

Qualifications

• Bachelor’s degree in computer science, engineering, or related field (Master’s preferred).
• 8+ years delivering capabilities for frontline operations on third-party platforms (prefer Salesforce).
• Proven ability to lead cross-functional teams and align technology with business goals.
• Experience with Agile delivery methodologies and Jira.

Responsibilities

• Lead hybrid teams of employees and vendors to enhance CRM, field service, and dealer platforms.
• Define requirements and guide internal customers to best-fit solutions.
• Ensure high technical quality, uptime, and security/compliance.
• Manage schedules and budgets, balancing time, value, and team efficiency.

Skills

Leadership

Communication

Analytical thinking

Strategic mindset

Cross-functional collaboration

Education

Bachelor's degree or higher in CS/Engineering

Master’s degree preferred

Tools

Jira

Job description

DIRECTV seeks a strategic Sr. Director of Software Engineering to guide the enhancement and operation of platforms supporting customer service, field, and dealer operations.

The role requires deep technical leadership, experience with Salesforce Service Cloud and Field Service at scale, and a track record of managing hybrid teams and multi-million dollar vendor budgets. You will drive delivery with modern practices and AI-aided methods, ensure regulatory compliance, and collaborate with business