Remote Senior Director, Experience Design & CX Strategy

Jazz Pharmaceuticals; Philadelphia (Philadelphia County); On-site; USD 140,000 - 190,000; Full time

Job summary

Jazz Pharmaceuticals is seeking a senior leader to own enterprise customer journey frameworks and lead CX/UX design across channels. You will translate insights into clear experience outcomes, identify friction points, and create reusable designs that ensure cross-brand consistency.

The role requires 8+ years in pharma UX design and 6+ years of leadership, with 20-30% travel and a focus on improving patient and HCP experiences at scale.

Qualifications

• Bachelor's degree in business, healthcare, technology, or related field.
• 8+ years of experience in customer/ user experience design within a pharmaceutical organization.
• 6+ years of experience leading people, including managing and developing high-performing teams and driving accountability across functions.

Responsibilities

• Define and own enterprise customer journey frameworks, including experience principles, journey stages, and intended experience outcomes across channels.
• Lead CX and UX design at the journey level, translating customer needs and insights into clear experience outcomes.
• Identify systemic customer friction points across journeys and define experiences to address them.
• Create reusable experience designs, patterns, and standards that can be consistently applied across brands, channels, and engagement teams.
• Translate customer feedback and performance insights into experience design guidance, ensuring learnings are embedded into future journey design.

Skills

CX/UX design

Journey mapping

Service design

Stakeholder influence

Team leadership

Data analysis

Education

Bachelor's degree in business, healthcare, technology, or related field

Job description

Jazz Pharmaceuticals is seeking a senior leader to own enterprise customer journey frameworks and lead CX/UX design across channels. You will translate insights into clear experience outcomes, identify friction points, and create reusable designs that ensure cross-brand consistency.

The role requires 8+ years in pharma UX design and 6+ years of leadership, with 20-30% travel and a focus on improving patient and HCP experiences at scale.