Remote Senior Director, Clinical Operations & Strategy

Swooped; United States; Remote; USD 200,000 - 260,000; Full time

Benefits offered by this job

Remote-first

Travel up to 10%

Competitive compensation

Job summary

Swooped in the United States seeks a Senior Director, Clinical Operations to lead performance, scalability, and operational direction across clinical operations. This executive will oversee Clinical Navigation and business operations along the patient journey.

As a senior leader, you will set operational strategy, manage budgets and OKRs, and partner with Product, IT, and analytics to scale digital care models, telehealth, and data dashboards. This role is remote-first with occasional travel.

Qualifications

• 10+ years in healthcare/clinical operations leadership roles.
• Experience overseeing high-volume contact center operations and digital care models.
• Budget accountability and autonomous resource allocation experience.

Responsibilities

• Define and cascade functional OKRs; translate strategy into operating plans.
• Lead end-to-end contact center operations for virtual and telephonic care navigation.
• Establish and monitor contact center metrics while upholding clinical quality and compliance.
• Collaborate with central ops and QA to leverage shared platforms and frameworks.
• Direct SOP execution and readiness for new markets and payer launches.
• Oversee operational tech stack (dialer/CRM, telehealth, EHR) and pilots for AI tools.
• Mentor frontline managers and lead workforce planning across markets.

Skills

Strategic leadership

Healthcare operations

Contact center mgmt

Budget ownership

Analytics & dashboards

Stakeholder management

Cross-functional collaboration

People development

Digital health

Travel readiness

Education

MBA or related advanced degree

MHA or health administration

Tools

Tableau

CRM platforms

EHR systems

Workforce management software

Job description

Swooped in the United States seeks a Senior Director, Clinical Operations to lead performance, scalability, and operational direction across clinical operations. This executive will oversee Clinical Navigation and business operations along the patient journey.

As a senior leader, you will set operational strategy, manage budgets and OKRs, and partner with Product, IT, and analytics to scale digital care models, telehealth, and data dashboards. This role is remote-first with occasional travel.