Remote Senior Director, AI Strategy & Digital Transformation

Medtronic plc; United States; Remote; USD 213,000 - 319,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Tuition reimbursement

Employee Stock Purchase Plan

Discounted access to Medtronic events

Job summary

Medtronic plc seeks a Senior Director to define and lead the AI and digital transformation agenda for Global Customer Care & Order Operations. You will drive strategy, governance, and cross‑functional collaboration to modernize customer experiences and operational performance.

The role requires 15+ years in relevant fields, with 10+ years in leadership, and a track record of delivering measurable business value in a global enterprise.

Qualifications

• Bachelor’s degree required.
• 15+ years of relevant experience with 10+ years in leadership roles.
• Experience leading enterprise digital transformation and AI initiatives.
• Proven ability to drive cross-functional transformation at scale.

Responsibilities

• Define and execute the global AI and digital transformation strategy for Customer Care & Order Operations.
• Reimagine customer and employee experiences with AI-enabled tools and intelligent workflows.
• Lead end-to-end automation to improve service, productivity, and cost-to-serve.
• Own the business strategy for customer-facing digital platforms.
• Establish AI governance and metrics linking investments to outcomes.
• Collaborate across Digital & AI, IT, Data & Analytics, Commercial, and Supply Chain.

Skills

AI strategy

Digital transformation leadership

Customer care transformation

Stakeholder management

Executive communication

Education

Bachelor’s degree

Advanced degree preferred

Job description

Medtronic plc seeks a Senior Director to define and lead the AI and digital transformation agenda for Global Customer Care & Order Operations. You will drive strategy, governance, and cross‑functional collaboration to modernize customer experiences and operational performance.

The role requires 15+ years in relevant fields, with 10+ years in leadership, and a track record of delivering measurable business value in a global enterprise.