Remote Senior DevOps Support Engineer

Chainguard; New York (NY); Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Equity/stock options

Unlimited PTO

Remote work with flexible coworking

Home office and internet stipend

100% health/dental/vision insurance

Job summary

Chainguard is seeking a Senior Technical Support Engineer to tackle complex Chainguard Images problems, translating technical details for diverse audiences and partnering with Engineering to prevent bugs. You’ll lead triage, investigation, and resolution efforts with modern tooling in a fast-paced, customer-focused environment.

You will communicate clearly to customers, document new issues for the Knowledge Base, and participate in an on-call rotation for after-hours support, holidays, and

Qualifications

• 3+ years of Linux, Docker and Kubernetes experience.
• Bachelor’s degree in STEM or equivalent real-world experience.
• Strong written and verbal communication for customer success.

Responsibilities

• Triage, investigate, and resolve complex Chainguard Images issues.
• Escalate to Engineering when issues are critical.
• Explain technical concepts to both engineers and non-technical customers.
• Document new issues and contribute Knowledge Base content.
• Participate in on-call rotation for after-hours support.

Skills

Linux

Docker

Kubernetes

GitHub

Helm charts

Terraform

CI/CD

Open source

Customer communication

On-call rotation

Education

Bachelor’s degree in STEM

Tools

GitHub

Helm

Terraform

Job description

Chainguard is seeking a Senior Technical Support Engineer to tackle complex Chainguard Images problems, translating technical details for diverse audiences and partnering with Engineering to prevent bugs. You’ll lead triage, investigation, and resolution efforts with modern tooling in a fast-paced, customer-focused environment.

You will communicate clearly to customers, document new issues for the Knowledge Base, and participate in an on-call rotation for after-hours support, holidays, and