Remote Senior Desktop Support Engineer

Dexian; Fairfax (VA); Remote; USD 28,000 - 34,000; Full time

Job summary

Dexian is seeking a Senior Desktop Support professional for a remote position. You will provide end-user IT support, troubleshoot hardware, software, and network issues, and document incidents in the ticketing system.

Strong communication and the ability to work independently are essential to ensure smooth IT operations. The role emphasizes user-friendly guidance, knowledge of current tech trends, and collaboration with teams to resolve issues efficiently while delivering excellent service.

Qualifications

• Proven experience in help desk support or IT support roles.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills with the ability to explain technical concepts to non-technical users.
• Ability to work independently and as part of a team.
• Knowledge of typical hardware, operating systems, and networking fundamentals.
• Experience with Windows and Mac support and ServiceNow ticketing.

Responsibilities

• Diagnosing and resolving hardware, software, and network issues for end-users.
• Documenting incidents and service requests accurately in the support system.
• Assisting with the setup and configuration of computers, peripherals, and other IT equipment.
• Escalating complex issues to specialized teams when necessary.
• Providing clear instructions and guidance to users to facilitate effective problem resolution.
• Maintaining knowledge of current technology trends and best practices to improve support processes.

Skills

Help desk support

Troubleshooting

Technical communication

Independent work

Hardware & networking basics

Windows & Mac support

Tools

ServiceNow

Remote support tools

Job description

Dexian is seeking a Senior Desktop Support professional for a remote position. You will provide end-user IT support, troubleshoot hardware, software, and network issues, and document incidents in the ticketing system.

Strong communication and the ability to work independently are essential to ensure smooth IT operations. The role emphasizes user-friendly guidance, knowledge of current tech trends, and collaboration with teams to resolve issues efficiently while delivering excellent service.